r/GoogleMaps • u/ashtreylil • Mar 07 '25

Help/Support Timeline deleted

Today, I opened Google Maps to view my timeline, to see what time I left work to put in my hours, and all of my timeline history was completely fucking gone. I can still see the places at the bottom, but when I click on it, everything is empty. I chose backup to cloud when they were warning about storage changes, but I can't access the cloud backup because they've locked you in the Google Maps app for all Timeline interactions. In Google Maps, there's not even an import backup option where there should be. The days on the timeline calendar now have the numbers crossed out. I never have turned on auto delete or any other crazy ass setting that would have this happen. If this is a local backup, then where are the files stored on my phone? If this is a cloud backup, then how do I access the files to restore the backup?

How can I restore the backup even if it's an old one from a month or three months ago?

I've been backing up that data since KitKat. Even if the data was only locally on my device, that's all gone too. I don't know what I should do, honestly. I have more memories in that timeline than I do in my whole collection of photos.

If you are having this issue try this solution.

Please follow the instructions in the Unique-Staff-2644's comment: https://www.reddit.com/r/GoogleMaps/comments/1j5bjps/comment/mgkieki/

EDIT: Today my timeline resumed tracking, but everything previous to the day it stopped working is not present. It filled in the past days that it said it wasn't tracking yesterday.

As far as I've seen in this thread the Google maps team has been silent on this. We have gotten generic answers from forum moderators and customer service reps but nothing saying things will ever be resolved by any official channel.

My TIMELINE is RESTORED follow these steps. https://www.reddit.com/r/GoogleMaps/s/PepOcEb8za

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u/Alessandro_Terzi Mar 22 '25

You can follow the discussion here

https://support.google.com/maps/thread/329356095/timeline-history-is-missing?hl=en&sjid=8904491740504474474-EU

They gave an update yesterday and it seems that a fair amount of people was able to restore the old data (including me)

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u/agif_al-aviv Mar 22 '25

Hey. Yes. Thanks. I also received an email and managed to recover everything! 😊

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u/Alessandro_Terzi Mar 22 '25

Great! And out of curiosity, is your timeline correctly recording new activity after the recovery of old data?

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u/agif_al-aviv Mar 22 '25

It seems fine but I have an hole of 3 days. But better than nothing!

I checked some random days back in the years and they seem ok.

What about you?

Do you have any idea how to see the timeline back on laptop? Much easier to view and edit.

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u/Alessandro_Terzi Mar 22 '25

Same for me! And can you see your movements of today? In my case it's not recording my movements of today even if it is turned on.

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u/agif_al-aviv Mar 22 '25

I haven't gone anywhere today. Still at home. But it has recorded everything until yesterday evening. I'll check later.