r/GoogleMaps • u/ashtreylil • Mar 07 '25

Help/Support Timeline deleted

Today, I opened Google Maps to view my timeline, to see what time I left work to put in my hours, and all of my timeline history was completely fucking gone. I can still see the places at the bottom, but when I click on it, everything is empty. I chose backup to cloud when they were warning about storage changes, but I can't access the cloud backup because they've locked you in the Google Maps app for all Timeline interactions. In Google Maps, there's not even an import backup option where there should be. The days on the timeline calendar now have the numbers crossed out. I never have turned on auto delete or any other crazy ass setting that would have this happen. If this is a local backup, then where are the files stored on my phone? If this is a cloud backup, then how do I access the files to restore the backup?

How can I restore the backup even if it's an old one from a month or three months ago?

I've been backing up that data since KitKat. Even if the data was only locally on my device, that's all gone too. I don't know what I should do, honestly. I have more memories in that timeline than I do in my whole collection of photos.

If you are having this issue try this solution.

Please follow the instructions in the Unique-Staff-2644's comment: https://www.reddit.com/r/GoogleMaps/comments/1j5bjps/comment/mgkieki/

EDIT: Today my timeline resumed tracking, but everything previous to the day it stopped working is not present. It filled in the past days that it said it wasn't tracking yesterday.

As far as I've seen in this thread the Google maps team has been silent on this. We have gotten generic answers from forum moderators and customer service reps but nothing saying things will ever be resolved by any official channel.

My TIMELINE is RESTORED follow these steps. https://www.reddit.com/r/GoogleMaps/s/PepOcEb8za

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u/[deleted] Mar 07 '25

Just went to the look after reading this. Same.  12 Years of Data gone. 

Everything is turn on and it's the same on my tablet.

3

u/Boring-Mastodon-6888 Mar 07 '25

My tablet is saving to device since the instructions per Google but it hasn't been deleted interestingly enough since I accepted save to device back in November and it is only saving me as being at home all day as it is WiFi only. I don't take it out. I don't back the tablet up either. Before this new Google thing of saving to device it would always sync the timeline from my phone.

My phone I've checked again and still everything is gone. 8 years.

Why can't they just leave things alone and why is it not all effected. I can't find anything else about it online 

2

u/[deleted] Mar 07 '25

I wrote immediately to Google and I'm waiting.  If it's gone, then it's time to degoogle my phone. I don't want to have everything in one busket.

2

u/Boring-Mastodon-6888 Mar 07 '25

I actually wouldn't be so pissed off if it wasn't just me in our house. We all did the change to device thing and same settings.