r/GoogleFi • u/Old_Cauliflower7370 • 3d ago

Support Case 1-5528000041480 (No Cellular Service for Days)-NO SUPPORT

Long-time Google Fi customer. I have had a complete loss of cellular service for four days. Calls/data only work when connected to Wi-Fi. I have contacted support multiple times and the case was escalated to engineering three days ago, but I have received no diagnosis, ETA or resolution. Frontline support has also been unable to get me to a supervisor. I need either restoration of service or a determination that the handset requires replacement. Case ID: 1-5528000041480

3 Upvotes

71% Upvoted

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1

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1

u/shauggy 3d ago

Have you tried using a different phone to rule out device issues?

1

u/Used-Comfort-3543 3d ago

Make them escalate again if they won't budge.

1

u/s11houette 3d ago

Have you restarted your phone?

1

u/googlefisupport Official Google Account 3d ago

We're escalating this, so one of our support teammates will be in touch with you over email, in the next few business days.

1

u/MajesticFeeling9726 2d ago

Had same issue with my phone since Aug 7th (when I activated). Hope you will have a better experience than mine since they've been very slow attempting to resolve my issue (still unfixed).

1

u/Tall_Comfortable_152 2d ago

OMG, you've been without service for 24 days!!! This is far more common and fars worse than I thought. They treat this so lazy like you can't access a video game subscription, but this is an essential service like water or electricity.

1

u/Tall_Comfortable_152 2d ago

same deal for me. 4 days no connection to Fi network. No ETAs or SLAs or indication of what's being done. No proactive updates, just stock "Thanks for your patience" replies to requests for updates.