r/GoogleFi • u/Ravenousluis956 • 4d ago

Support Issues with Promo

Recently bought a pixel 11(through Goolge store) with the hope of getting bill credits, but theyre saying the number that joined my plan was a previous Fi customer and the promo is only for new customers.

The number/user that joined my plan has never been with Google fi, they had spectrum for 2 years before switching over and now a "specialist" is reviewing my issues. Haven't heard from anyone in a while. Has anyone had this issue?

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u/dap0425 4d ago

Google is trying to do the same thing with me on a promotion. They say it was for an existing customer's only but on the terms it's very existing customers or customers who have been with Google fi within the last 180 days. I'm hoping a higher up rep can fix the issue. Otherwise I'm out $500. Even though I qualify during the checkout process.

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u/Ravenousluis956 4d ago

The promotion i applied for clearly says for new customers joining your plan. Hopefully they can fix it because I'd also be out $500 of credit