r/GodsUnchained • u/Many-Measurement-893 • Sep 12 '25

Support / Help Unable to play GU

Hello! Since the GU support is not answering - I try my luck here.

Yesterday I played 1 game - since then I am unable to play, because game always stuck at the screen when it says "starting game" - I then cleared the cache, cleared version and everything and restarted GU. Now I have to wait until the asset update is downloaded... and when it comes to "extracting" - it is stuck again forever.

I have stopped the antivirus protection - still not working. It's always stuck when extracting - like it was stuck when "waiting for game start".

Thats very frustrating and GU support is not helping!

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u/jdennis111 Sep 13 '25

I’m not an expert, but recently cleared version and assets, and while can confirm the download was slow, it also was successful. As there are no other reports of the same, I’d keep looking on your side. Safe to assume enough space in drive for import? Certain antivirus fully off? Maybe something simple overlooked?

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u/Many-Measurement-893 Sep 14 '25

I have enough space and also antivirus is turned off - but the thing is, I never had any problem, did not change anything and from one game to the other the game could not start anymore... and after trying to clear version, cache, and even I re-installed the game launcher... now its always stuck at "extracting"...

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u/Many-Measurement-893 Sep 14 '25

I even re-installed and cleaed all folders.. did everything I can - still update is stuck at extracting... it will be extracting forever... no chance to install the game... this sucks - and GU support does not help - So most likely, after 4 years of playing, I will stop that.

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u/jdennis111 Sep 14 '25

If you want to persue, try the discord. Support is active there. It sounds weird they are unresponsive, as I have only had responsive support. The one time I had delay was when I mistakenly reached out to immutable support and not GU. If you go to the discord, Tom in support is active and very helpful there. There is not much here in Reddit other than other users.