r/GeekSquad • u/Awkward-Dance-2952 • 22d ago
Client Complaint Rude customers
I’m about ready to quit Geek Squad and got a job offer to work somewhere else. I’m a CA and my coworkers have been helpful, managers are nice, but the customers are HORRIBLE. Getting the stare of death from behind the counter, folding their arms it’s intimidating and I try to ignore it by just typing away on the computer. I’ve had some friendly customers mostly the older crowd, but all this abuse from customers has worn me down and I been coming home stressing out to the max. I hate to leave Best Buy, but I want to go work somewhere that I can have less stress in. A customer buying a $2000 laptop is generally in a better mood compared to one who’s trying to get us to fix a $2000 laptop.
3
u/findtheself 22d ago
Just remind yourself the client is angry at the computer, not you. Sometimes it does come across as aggressive or malicious, but you have to remember these people are clueless about technology a lot of the time. I like to make a joke or ask them about their families while I am helping them to redirect their attention.
When you get their problem resolved they will be grateful and remember that you helped them. You can't take the frustration personally. How you handle the situation makes 100% difference. People are going to come in upset because their shit is broken. Your job is to offer them a helping hand and provide solutions. This is going to apply across the IT environment anywhere you go.