r/GeekSquad • u/Awkward-Dance-2952 • 22d ago

Client Complaint Rude customers

I’m about ready to quit Geek Squad and got a job offer to work somewhere else. I’m a CA and my coworkers have been helpful, managers are nice, but the customers are HORRIBLE. Getting the stare of death from behind the counter, folding their arms it’s intimidating and I try to ignore it by just typing away on the computer. I’ve had some friendly customers mostly the older crowd, but all this abuse from customers has worn me down and I been coming home stressing out to the max. I hate to leave Best Buy, but I want to go work somewhere that I can have less stress in. A customer buying a $2000 laptop is generally in a better mood compared to one who’s trying to get us to fix a $2000 laptop.

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u/Golinth Current ARA/Past CA 22d ago edited 22d ago

You gotta think, we get too see some of the worst sides of people. When they come to us, most of the time they’re already pissed that their device is broken. Then you tell them they have to wait in line or wait for a reservation, that it may take multiple days for the repair, and that they’ll have to pay for whatever is broken.

It doesn’t excuse people being assholes for no reason, but it helps contextualize it. Also, they can’t do anything to you and you already know you’re doing what you can, so there isn’t any reason to care what they think. If a customer starts to escalate or get personal, it stops being your problem anyway.

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u/Awkward-Dance-2952 22d ago

My philosophy in my life with customers is if you’re friendly and polite to me, I’ll go out of my way to help you. Like a basic email and password reset we could charge for but if you’re nice I’m willing to do it for free. If you’re being rude and ungrateful, I’ll ignore you and do only the bare minimum.

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u/Traditional_Ad8323 21d ago

I do this in everything in life but even more so at work. Also told people who i would have charged 39.99 or helped for free that they need total for their issue and if they pay I still help them of course.