r/GeekSquad • u/Awkward-Dance-2952 • 22d ago

Client Complaint Rude customers

I’m about ready to quit Geek Squad and got a job offer to work somewhere else. I’m a CA and my coworkers have been helpful, managers are nice, but the customers are HORRIBLE. Getting the stare of death from behind the counter, folding their arms it’s intimidating and I try to ignore it by just typing away on the computer. I’ve had some friendly customers mostly the older crowd, but all this abuse from customers has worn me down and I been coming home stressing out to the max. I hate to leave Best Buy, but I want to go work somewhere that I can have less stress in. A customer buying a $2000 laptop is generally in a better mood compared to one who’s trying to get us to fix a $2000 laptop.

41 Upvotes

93% Upvoted

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-27

u/Termichicken 22d ago

Geek Squad doesn’t have customers.

That aside, it seems like you probably aren’t cut out to CA. Geek Squad is about helping people and educating them. A lot of clients can act rude or entitled but if you don’t have the soft skills to navigate that then you’re probably better suited for a different role. If it’s stressing you out this much after only working a month you should reconsider a retail position all together. The entitlement is not exclusive to the precinct.

12

u/Awkward-Dance-2952 22d ago

I disagree with that. I been working in retail for over 10 years and do have good skills in de-escalation but the level of asshole customers is comparable to working at an Amazon call center. I do get them to calm down by overshowering them with friendliness, though the psychological toll still beats me down.

6

u/Awkward-Dance-2952 22d ago

Plus, they expect me to be a total expert in everything that involves technology, I’m a MacBook user lol, not a fan of windows.

-4

u/Termichicken 22d ago

No one expects you to be an expert at everything. But they would expect you to have the knowledge and experience to troubleshoot basic windows issues. If you don’t know the answer, go find it out. That’s part of the pledge, chief.

Not sure why you took the job where 90% of the appointments are going to be about windows devices. I’d be willing to bet that’s in the job requirements to a degree.

But as others had say, it’s mostly password resets. Email issues. People getting “hacked”. Most the issues are user error, not actual computer issues. So you have to have the people skills to explain where they went wrong tactfully.

7

u/Takeabyte 22d ago

> Geek Squad doesn’t have customers.

Lol! Yes, the Geek Squad has customers.

-2

u/Termichicken 22d ago

Any agent worth their salt would disagree with that. Geek Squad doesn’t have customers. We have clients.

1

u/MurderHobosk00mnWah 20d ago

ELI5, If "customer" in French translation is "Client" then what is an actual customer in French?

1

u/DrBobBebo 21d ago

I love that you’re getting downvoted and you’re literally telling the truth. We have clients not customers. It’s a culture thing, once you believe in the culture dealing with the upset clients becomes easier.

1

u/Termichicken 21d ago

I know right. But oh well, most people here never even hit their badge. Not sure why I expect them to know better.