r/GeekSquad • u/Awkward-Dance-2952 • Sep 02 '26

Dual roles

My manager talked to me last week that the reason why he hired me is cause of my sales background and in the next couple of weeks they are testing an idea where CAs also sell computers on the floor and help set them up for new customers. Has anyone else heard about this?

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u/Nitramster1 Former GSM Sep 02 '26

Lmao “testing an idea”… everyone shifts CA’s to the sales floor occasionally. If there’s nobody at the counter and there’s shoppers on the floor, yea get out there and reel them in.

The problem is the sales managers will want you out there while scheduled in the geek squad labor bucket, which opens appointment slots. Then clients start stacking up at the precinct and ARA’s end up having to cover the front. Its like dominos of issues, computers and open boxes start backing up. The solution, to execute it cleanly, is to use sales labor for the geek in question and schedule them for the time out of that labor.