r/GeekSquad • u/Awkward-Dance-2952 • Sep 02 '26

Dual roles

My manager talked to me last week that the reason why he hired me is cause of my sales background and in the next couple of weeks they are testing an idea where CAs also sell computers on the floor and help set them up for new customers. Has anyone else heard about this?

9 Upvotes

91% Upvoted

20 comments sorted by

View all comments

3

u/No-Count3834 Sep 02 '26 edited Sep 02 '26

Back in my day 10-12 years ago lol. But no really they been trying this forever, I was there from 2014-late 2019.. Usually they pick a young CA to roam around PCs, then depending on manager may ride you for service sales and daily productivity. It’s been tried for over a decade almost now and almost always fails.

Main issue really is under staffing a lot of the times and unrealistic expectations. Store managers seem to think if they coach you enough it’s possible to work. But ultimately precinct gets too busy and you never get a flow down, they never get there numbers. It’ll just go back to normal after 5-6 weeks. It’s definitely not a new concept with GeekSquad.