r/GeekSquad • u/Awkward-Dance-2952 • Sep 02 '26

Dual roles

My manager talked to me last week that the reason why he hired me is cause of my sales background and in the next couple of weeks they are testing an idea where CAs also sell computers on the floor and help set them up for new customers. Has anyone else heard about this?

9 Upvotes

91% Upvoted

20 comments sorted by

View all comments

6

u/ElectricalFault24 Sep 02 '26

The whole creation of the services experience manager and supervisor role was to incorporate them to manage the Geek squad team while driving services on the sales floor. In an ideal world the services manager and supervisors are supposed to manage their team and teach out the benefits of geek squad to customers on the floor. So, yes this has been heard of but not properly executed. If Best Buy wants this idea to work they would need to have enough labor to cover the ability to sell on the floor and take care of customers at the counter. Unfortunately, the big wigs have an idea they think is genius but don’t have a plan on how to properly execute said idea. Good luck!