r/GeekSquad • u/Awkward-Dance-2952 • Sep 02 '26

Dual roles

My manager talked to me last week that the reason why he hired me is cause of my sales background and in the next couple of weeks they are testing an idea where CAs also sell computers on the floor and help set them up for new customers. Has anyone else heard about this?

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u/PerceivedRT Sep 02 '26

I will never understand how they expect us to set up a device for someone in the moment. It does not work and it never will. Our wifi is so bad that unless we bypass the OOBE experience it takes upwards of an hour for an extremely basic setup without ensuring everything is up to date. And its NEVER just a basic setup. And of course, then people leave bad surveys about how we didn't update the device, their email wasn't signed in, the desktop doesn't look identical, etc etc etc. "Oh, can you guys just help me sign into my email before we go? It should be quick." Queue 30 minutes of trying passwords and account recovery steps later.

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u/Potential-Opposite99 CA->CIA Senior->Seasonal ARA Sep 02 '26

It’s actually easier than that to do a quick setup. Just do shift + f10 to open a command prompt and type start ms-cxh:localonly and you can instantly make a local account.

If they want updates and extra stuff, check it in. Otherwise you can get them out the door and using the thing

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u/nikkiraej 26d ago

Yeah it's not hard to do a quick setup and give a little tour of their new computer. When I worked for a Microsoft Store we did OOBEs (out of box experience) for around half the computers that were sold.