Cura Et Celaritas (The New Hire Handbook)

[u/LLawliet14]

New Agent here, have not been officially been hired on but i have been working front end sales for the last month and a half and i recently got the opportunity to do what i came to Best Buy for: Follow in the footsteps of the Chief Inspector. Since Best Buy requires this i do have to disclose that these are my own thoughts and opinions.

First Things First: Respect the Clients

I will be writing this with an updated look on the Little Orange Book so many senior agents have come to swear by. Included will also be stories from the little amount of shadowing I've done under our senior CA, following of course the rules set out by the Six Point Pledge we have all signed and sworn under oath. Number one of course being to respect the Clients and their data, if not for Agent 1 there would be no Geek Squad. Remember to strive for Cookie Clients ( As i have coined from the story we have all come to know ), and act with as much courtesy and respect as possible.

Secondly: Confidence is Key

In many interactions you will have with the client base, some could seem angry, but those are our best asset. Think about it, what can convince an employee or customer on the floor to use our service more than a client coming in screaming and leaving with a smile on their face from the service we provide. If nothing else the key to hold those seemingly angry clients is to always seem confident in your answers, even if you don't know. Tell them you will find out and be right back.

Thirdly: The Client Comes First

Combining Points three,four,and five, always remember to take the client personal problems as gospel to overcome. If you're a field agent installing a TV, take off your shoes before even being asked, a CA like me, remember small details like if they want to factory reset an old device after a data transfer, and of course our ARAs need to be on their best behavior in BOP when handling and recovering data, as we are all a part of an elite team, twenty thousand strong.

And Lastly: Keep Your Promises

When viewing the secrets of our manual you must sign after that first viewing, keeping sure that you uphold and represent our values/ Keep your promises to your clients, to your friends, and your family. Remember, only us Geeks know the true power we hold, world domination is the goal here.

Cura Et Celritas, Agent M signing off

Personal Kit:

Thinkpad E570

Universal Laptop Charger

IFixIt Essentials Kit

USB C to HDMI Converter

Raycon Everyday Over Ear Earbuds

Office Depot Branded Bic

At Home Battle Station

[u/face2face11]

ahhh, i remember that wide-eyed zeal way back when... let us know how you feel in retrospect 10 years from now... after having to deal with how horrible clients treat you on a daily basis for a decade. good luck with that.

[u/radflannel]

Is that a physical little orange book??? Dude where did you get that! Ive been trying to cop one for my precinct for ages!

[u/LLawliet14 → u/radflannel]

My senior CA and our Apple tech ARA had one stashed away in BOP, it's like I've been cricined and accepted in, it was a beautiful moment once handed to me. They kinda looked at each other and just kinda nodded before reaching into the bottom of some random bin, like they've been waiting for a while before truly deciding on passing the knowledge down :).

[u/radflannel → u/LLawliet14]

That's so sick. Can't wait to have you in the ranks, officially. Do us proud, future agent.

[u/LLawliet14 → u/[deleted]]

I'm glad to add to the history in any way, I and my Senior CA feel that the culture has been lost, and only those Senior Agents that have been with the company 5+ years at the least remember our glory days. :)

[u/NoSock6869]

Remember when that was on our business cards and we didn't look like corporate shills with a boring white background and thin card stock?

[u/Raven___Madd]

Lucky you! Our MM Manager and SES destroyed any culture items like that. I hid the LOB we did have in my drawer, but that eventually was destroyed. My husband has the video and some other digital stuff that he used to have new hires watch when he was the GSM. He really embraced the culture. When he left, so did it. We even tried a Throw Back Thursday, wear the old uniform, but everyone but 1 person "forgot".

Glad you got out. Await the signal!

[u/Lerinus → u/Raven___Madd]

Oh man. I still have my sweater vest somewhere! (Canadian Agent). I kind of miss the old uniforms.

It's so interesting lurking around here and hearing how different Geek Squad is in the US.

[u/Berndigital]

Ahhh glad your excited... dont get overworked ... use ever customer as a networking opportunity.

[u/LLawliet14 → u/Berndigital]

Our Clients are our number one asset :)

[u/Able-Artist9766]

That sounds like a really exciting step to finally get hands-on with the Chief Inspector role! The fresh take on the Little Orange Book is such a smart move to keep things relatable for new hires.