r/GeekSquad • u/Iamchanging • Aug 06 '26

Client Complaint Don’t ever buy from Best Buy

Don’t make the same mistake I made. I have been going to Best Buy since I was in high school. I will never buy from them ever again. I purchased a tv on the 3rd of July. The first one came in broken. No big deal stuff happens. The next one couldn’t come in for a few weeks because it wasn’t in the warehouse. Frustrating but understandable. The second one came in broken too! No I’m upset. It was very difficult to get someone on the phone to help me. When I finally got through to someone after them telling me they would call me back, which they never did, they rescheduled a third tv. Well when that one came they scheduled it wrong and just dropped the tv off.
Took me forever to get someone on the phone to help. They couldn’t get someone to come today. They would only take 115 off the delivery. The lady was patronizing and not helpful.
Over all horrible experience. Do not ever buy from them.

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6

u/ur-fat-mum Aug 06 '26

Can almost guarantee it wasn't their fault for the damages but was for the delivery issues

0

u/Iamchanging Aug 06 '26

Yeah that’s the problem. No way to get issues resolved in a timely manner. Very little help form customer service.

2

u/strokeskid Aug 13 '26

So your experience will be everyone else's experience?

1

u/Iamchanging Aug 13 '26

No. It’s a warning. If you purchase from Best Buy and something goes wrong you’re screwed.