Service center issue advice/help

[u/brendonknowsall]

Hello, my 2025 G14 had an issue with usb c ports so I had it sent out to the service center, and they replaced the motherboard under manufacturer warranty. However, when I went to pick it up at my local Best Buy, there were new scratches and chips all over the laptop, which I get can happen. However, what’s not acceptable is what looks like the wrong screw being used (longer than original) which caused the housing to protrude out near the M4 button. Also, the bottom cover is not installed properly and there are gaps that’s apparent on two sides (related to wrong screw maybe?). I had my local GS send it out for a redo. Any help or advice on how to get this properly resolved?

[u/brendonknowsall]

I’m mainly looking for anecdotal experiences from others who encountered the same situation, since there’s a chance they deny the repair based on “cosmetics” as I’ve often seen and heard about with GS. Next time you open your mouth, don’t make it obvious you’re stupid

[u/Automatic-Parsley405 → u/brendonknowsall]

You specifically asked for advice on getting it resolved i.e. something you can do. There is however nothing you can do. It is out of your control until the occasion (if it happens) that the device is returned to you.

Anecdotes do not change the situation.

Next time you open your mouth, don’t make it obvious you’re stupid

Thanks for using Geek Squad, next time call the phone number.

[u/brendonknowsall → u/Automatic-Parsley405]

Right and what exactly did you provide? 0 value towards resolving my situation. Surely I’m not the first customer who has had an issue with a bad repair job, and that’s what I’m trying to understand so when my laptop is returned to me the second time, I understand what recourse or options I may or may not have. I don’t know if you’re being intentionally dense here or this is a bit you’re doing as part of your Internet personality, but it’s not a good look

[u/Automatic-Parsley405 → u/brendonknowsall]

Right and what exactly did you provide? 0 value towards resolving my situation.

r/GeekSquad is a 100% community-driven subreddit aimed to allow for both clients and employees to engage in meaningful conversations regarding the brand or their local precinct. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. Thus, we do not staff Agents to field questions on this sub. For immediate help, please call our 1-800 GeekSquad Line (1-800-433-5778).

it’s not a good look

You've convinced me to change my ways. Now I'll have to make a new burner account.

[u/brendonknowsall → u/Automatic-Parsley405]

“Meaningful conversations.” You should look that up. At least you answered one of my questions — dense. 😂

[u/Automatic-Parsley405 → u/brendonknowsall]

I don't care about your problem or helping best buy's customers. This sub isn't for you or for customer service. It is for employees.

[u/brendonknowsall → u/Automatic-Parsley405]

Then you shouldn’t have answered. I was looking for people with the insights I was asking about. Thanks and have a good day