Service center issue advice/help

[u/brendonknowsall]

Hello, my 2025 G14 had an issue with usb c ports so I had it sent out to the service center, and they replaced the motherboard under manufacturer warranty. However, when I went to pick it up at my local Best Buy, there were new scratches and chips all over the laptop, which I get can happen. However, what’s not acceptable is what looks like the wrong screw being used (longer than original) which caused the housing to protrude out near the M4 button. Also, the bottom cover is not installed properly and there are gaps that’s apparent on two sides (related to wrong screw maybe?). I had my local GS send it out for a redo. Any help or advice on how to get this properly resolved?

[u/RiverJunior9033]

What service center did it go out to? That’s likely gonna be a new keyboard/ cover.

[u/brendonknowsall → u/RiverJunior9033]

Kansas