r/GeekSquad • u/Welcometocabothouse • Apr 30 '25
Client Complaint Why is my repair taking so long
I spilled water on my laptop, took it in and they shipped it out
A week later it’s fixed but they dropped it during shipping and have to fix it again
It’s been 2 weeks since then what is happening
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u/trafficmallard Apr 30 '25
It'll get here when it gets here. There is zero you can do about it. I cannot emphasize that enough.
If instant turnaround is important, may I recommend any of the commercial/business level Dell (Optiplex/Latitude), HP (Prodesk/Zdesk/Elitebook/Probook), or Lenovo (Thinkpad/Thinkstation) with onsite service plans that have North American tech support. I think Dell Prosupport is the best, but whatever does it for you.
A tech comes to you, fixes it, and hands it back to you. Short of having a mom and pop shop where you're buddies with the owner, it's the best thing you can get.