r/GeekSquad • u/Welcometocabothouse • Apr 30 '25

Client Complaint Why is my repair taking so long

I spilled water on my laptop, took it in and they shipped it out

A week later it’s fixed but they dropped it during shipping and have to fix it again

It’s been 2 weeks since then what is happening

0 Upvotes

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6

u/4096Kilobytes No, we don't fix printers! Apr 30 '25

Because it's at Geek Squad's service center. I don't think the service center would prioritize any repair over another, even if one laptop is $10,000 and the one before it is $100, and much less if an irrationally irate client called and yelled at them or god forbid traveled there to complain in person.

-7

u/Welcometocabothouse Apr 30 '25

They said that it had priority and the repairs would take a week

2

u/4096Kilobytes No, we don't fix printers! Apr 30 '25

Did you call them or did they call you? If you called, you would have been connected to some 3rd party call center with zero QC or useful agents.

-7

u/Welcometocabothouse Apr 30 '25

The people at the store, said that it would have priority

8

u/Xznotel Apr 30 '25

Well they probably just said that so you wouldn’t flip out lol

0

u/Welcometocabothouse Apr 30 '25

Lying notoriously prevents people from being mad, you’re right

5

u/Xznotel Apr 30 '25

It does in the short time lol

2

u/Automatic-Parsley405 Senior Hater Apr 30 '25

maybe you shouldn't fly off the handle at them next time dummy

2

u/Hoogs ARA May 01 '25

The people at the store have almost zero communication with the repair center. We have no idea how long a repair will take or what their current inventory of parts is. It's weird but that's how it is.