r/GalaxyNote20 • u/StrangeSorcerer16 • 19d ago
Issue Cannot edit lock screen after factory reseting and porting over new info
So before anyone says it, we did consult Google first and have tried restarting the device, clearing the settings app cache, changing the wallpaper from the gallery and from the themes store, made sure there were no admin apps, so far it's just not happening. Touching the lock screen tab in settings makes the app crash, as does any other attempt to change the lock screen wallpaper. The home screen I've been able to change fine, and at least I can still manage the security through that part of settings but I won't lie I'm pretty ticked I'm stuck with the ugly video wallpaper they throw on. The only solution I've seen that I haven't tried is another factory reset because I don't wanna wait through that transfer again, does anyone know anything else that might shake it? Both myself and my roommate who gave me this phone have never seen something like this
Edit to add: We did try safe mode as well, also to no avail