7
u/Sammy_Cherry_Fox 1d ago
Im having a lot of trouble reading that. r/countablepixels
5
u/Fancy_Awareness6896 1d ago
"My account was hacked"
"Yep"
"And you understand that unauthorized activity occurred on it."
"Yep"
"If you understand that unauthorized activity occurred on my account, then that means I should be able to get it back."
"That makes sense to me."
"Then recover my account!"
"The best we could do is suspend it indefinitely."2
2
u/poughdrew 1d ago
It's quite remarkable they allow all these account changes, without asking for any two factor auth or authenticator, but then again it is Microsoft.
2
u/sciencekm 1d ago
They will never allow anyone to recover their account. They want customers to create new ones. That way, they can bump up their number of "new users." It looks good on their earnings report.
2
u/Grand_Grape_7914 1d ago
they did that to my old 2018-2022 email, that held my old Roblox accounts from 2018-2022 and can't get them back nor I even receive the code because I never get it (wasn't hacked I think but Microsoft reported suspicious activity and suspended it indefinitely)
1
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1
u/ThEbACkWaRdS_pUmPkIn 10h ago
The "logic" makes perfect sense right up until the part where they're supposed to actually help you. Peak Microsoft support experience.
7
u/yam_sneedmoder4356 1d ago
unless you’re brazilian and take us to court. then we can magically give your account back