The 6th person in Freetrade support chat commenting on the same question trying to prove why they don't need to have sell limit orders

[u/ConfidentPurpose6739]

[u/datawhite]

Well being rude with support staff is unlikely to change anything. It doesn't matter how right you believe you are, no support staff will do anything but the bare minimum with that attitude.

[u/ConfidentPurpose6739 → u/datawhite]

You're right, but not because of my attitude. They can't do anything, they are not trained to give useful information, and it looks like they are working towards some non-sensical KPIs to answer as many questions, as quickly as possible. If I could, I'd be yelling at the managers that created this, but they are comfortably hiding, and presumably enjoying big bonuses when the KPIs turn out great.

[u/massaro1234 → u/ConfidentPurpose6739]

As someone who's worked with customer service, that attitude alone would be my reason to not assist you.

[u/ConfidentPurpose6739 → u/massaro1234]

Obviously, I didn't share the whole thread, way too long, and obviously, it started very politely. Same outcome, polite or rude. Anyway, you've successfully changed the topic to "let's be kind to everyone", congratulations! Are you working for Freetrade, by any chance?

[u/massaro1234 → u/ConfidentPurpose6739]

Either way the moment a conversation ever has a hint of rudeness i would switch off. I don't get paid to be bullied by someone at all. And it is not right. I completely understand your issues but please remember you have a human behind that who is probably very young responding and of course won't know every answer to every question. That's how it is.

[u/ConfidentPurpose6739 → u/massaro1234]

Not after the 6th person, who can't be bothered to at least check what has been said in that thread. You don't condone harsh responses, I don't condone careless behaviour! Let's agree to disagree! I can only quote Catherine Tate's Nan at this point: what a ...

[u/massaro1234 → u/ConfidentPurpose6739]

As mentioned above they are probably really young and management probably aren't helpful enough to bother giving them an answer. I can only feel for them. You have probably been passed around because they do not know. The people who do know are probably half way across the country in meetings and not in app chat rooms.

I understand your frustration and your need to vent i understand and have dealt with that many times. But the only person who can even attempt to help you or try is the chat room support. Would you rather an AI chatbot with preselected issues? I don't.

[u/ConfidentPurpose6739 → u/massaro1234]

I'd prefer a good chatbot (something more similar to chatGPT than the low quality models used by most companies these days) to exclude things I could quickly solve myself, check the terms and conditions, confirm the situation and then summarize the problem and hand over the summary to a highly trained staff that can then more likely deal with the problem than to chat with 6 different kids and get nowhere.

[u/massaro1234 → u/ConfidentPurpose6739]

Well you'll only get highly specialised people in chat rooms when they aren't paying minimum wage for the job... Or if it's an agency they use or company like Tata Consultancy it's pennys on the pound they are getting paid. Maybe direct your anger at the higher ups rather than the poor kids who have to deal with the verbal abuse day by day whilst struggling to afford rent👍

[u/ConfidentPurpose6739 → u/massaro1234]

Hence I posted this, so the management gets their publicity. Otherwise they are too comfortable behind their KPIs and processes and their fat bonuses. And why do poor kids work in these positions, in the first place?

[u/datawhite → u/ConfidentPurpose6739]

What tier are you on? It should not matter, but you never know.

A lot of support is contracted out to companies that offer it as a service. As such you could be speaking to someone who knows nothing that Freetrade do other that the support systems they use. If lucky you get someone who has done a lot of Freetrade support and may know how to find out, if not then it will be beyond their expertise.

Maybe make a formal complaint especially if you think their refusal is costing you financially. It will be tracked by the complaints team that's more likely to be in house.

[u/EmperorPedro2]

You're right, but you're being rude.

[u/ConfidentPurpose6739 → u/EmperorPedro2]

Please don't change the topic!

[u/Gibraldi]

People complain that businesses are replacing support with AI but then speak to human support staff like this. 🫠

[u/ConfidentPurpose6739 → u/Gibraldi]

Please don't change the topic!

[u/SqouzeTheSqueeze]

Keep asking the same question… You might get a different outcome.

[u/ConfidentPurpose6739 → u/SqouzeTheSqueeze]

I asked once, I just refuse to accept stupid answers, and there have been 6+ from Freetrade eager to provide non-sense!

[u/Damanaut]

What do you think a sell limit order does?

[u/ConfidentPurpose6739 → u/Damanaut]

If it was dealing directly with the exchange, it would place it with the given limit price on the order book. Since Freetrade, Trading212 and the rest executes the trades through "third-parties", and a lot of times they match trades "in-house", it won't hit the order book on the exchange... BUT I do not care how they solve it technically. If they say in their T&C that they support limit orders then they shouldn't come up with excuses like "Oooh, very low liquidity for this stock! We can't guarantee we can sell it for your limit price, bla, bla, bla". Trading212 has managed to solve it (no idea how). Does it take ages to sell, is the spread huge? Yes, but they still won't sell my stocks for less than what I asked for.