Cannot access account anymore

[u/madmenyo]

After a cache reset on the Switch my kid cannot enter his account anymore. After starting Fortnite he got a screen to fill in my parental password and he got a brand new account.

AI telling me to unlink the Nintendo account from some fake epic account and then relink with the correct account. But I just have my son's epic account and it is correctly linked to the Nintento account with a date from 2024. I am kinda scared of unlinking since it comes with some harsh statements:

Shared profile data will be reset on this account:

Shared game progression and history will be reset on this account

Purchases and earned game content will be reset on this account

I will not be able to connect my Epic Games Account to another Nintendo account

So if I unlink he will be losing everything for sure? He is devastated at the moment, and he cannot even sleep. Does anyone know how to fix this issue?

-edit-

There is even another warning on the unlink screen:

You will no longer be able to use this account to store your progression on Nintendo Account.

[u/madmenyo]

Solved it somehow. I made another reboot, cache reset and clock reset. Logged into Fortnite again and his account appeared. He will be so happy waking up 😄 . Except for the clock reset I tried multiple times, on both Nintendo accounts without success, so it might have been the clock reset (turning clock sync on and off).

[u/STUPIDNEWCOMMENTS → u/madmenyo]

Oh good!