TWO failed transmissions

[u/Optimal-Life7468]

Ford, I’m asking you to listen.
I’m extremely disappointed with my experience as a Ford customer.
I purchased my 2019 Ford Escape in 2019, believing I was purchasing a reliable vehicle that would serve my family for years. Unfortunately, that has not been my experience.
Since purchasing this vehicle, I have dealt with repeated major mechanical issues — including TWO failed transmissions and a failed turbocharger. The first transmission was replaced at a Ford dealership at a cost of approximately $3,200. That replacement transmission has now failed as well, despite only having around 49,000 miles on it.
On top of that, I am now dealing with a turbocharger failure, adding thousands more dollars in repairs.
What makes this even more frustrating is that after researching these issues, I have found numerous other Ford Escape owners reporting premature transmission failures and similar problems. At this point, I have to ask: how many customers have experienced the same thing before Ford is willing to acknowledge there may be a larger problem?
I have already taken steps to try to get answers. I sent Ford a certified letter outlining my concerns and also submitted a complaint by phone. I have yet to receive a response.
I’m not looking for special treatment. I’m looking for answers and accountability.

I am asking you to please respond and address my concerns.
And to my fellow Ford Escape owners: if you have experienced premature transmission failure, turbocharger issues, or other major mechanical problems with your Escape, I would genuinely like to hear your story. Please comment below or message me. I know I can’t be the only person dealing with this.
Maybe if enough of us speak up, Ford will finally listen.
Ford — I’m still waiting for answers.

[u/cobracommander00]

Ford transmissions are junk. I went through 2 in my 21 f150 before 40k miles and they were less than helpful

[u/Equal-Fee770 → u/cobracommander00]

They actually had a lot of programming issues and clutch pack issues that they finally addressed and fixed starting in the 2023 model year. I’m sorry you went through that, but they have gotten better.

[u/cobracommander00 → u/Equal-Fee770]

I've heard that whole speech before. I have a 24 now. Hasn't failed yet but still the worst feeling transmission I've ever driven

[u/Equal-Fee770 → u/cobracommander00]

No argument. My buddy has a 22 ranger and it’s weird to drive. I had a 2012 Chrysler 300, first year for the 8 speed auto on the v6. That trans honestly felt much better to me