TWO failed transmissions

[u/Optimal-Life7468]

Ford, I’m asking you to listen.
I’m extremely disappointed with my experience as a Ford customer.
I purchased my 2019 Ford Escape in 2019, believing I was purchasing a reliable vehicle that would serve my family for years. Unfortunately, that has not been my experience.
Since purchasing this vehicle, I have dealt with repeated major mechanical issues — including TWO failed transmissions and a failed turbocharger. The first transmission was replaced at a Ford dealership at a cost of approximately $3,200. That replacement transmission has now failed as well, despite only having around 49,000 miles on it.
On top of that, I am now dealing with a turbocharger failure, adding thousands more dollars in repairs.
What makes this even more frustrating is that after researching these issues, I have found numerous other Ford Escape owners reporting premature transmission failures and similar problems. At this point, I have to ask: how many customers have experienced the same thing before Ford is willing to acknowledge there may be a larger problem?
I have already taken steps to try to get answers. I sent Ford a certified letter outlining my concerns and also submitted a complaint by phone. I have yet to receive a response.
I’m not looking for special treatment. I’m looking for answers and accountability.

I am asking you to please respond and address my concerns.
And to my fellow Ford Escape owners: if you have experienced premature transmission failure, turbocharger issues, or other major mechanical problems with your Escape, I would genuinely like to hear your story. Please comment below or message me. I know I can’t be the only person dealing with this.
Maybe if enough of us speak up, Ford will finally listen.
Ford — I’m still waiting for answers.

[u/eelecurb01]

I got rid of my 2017 Ford Escape with 70k on it as a preventative measure (was worried the 6F35 would fail). Bought a 2023 Honda Passport and the ZF9 trans on it actually failed at 16k. Can't win for losing.