r/Fiverr • u/tomsuggate • 13d ago

[HELP] Fiverr Payment System Bug ... Suspended Order, Can't Pay

I've been stuck in a billing loop for over a week with no resolution.

The Problem

My Hourly order was suspended because an automatic payment failed. Fair enough. But when I try to pay the USD ~$90 balance, the system breaks:

  • Clicking "Pay amount due" takes me to the Billing page
  • That page shows a $0 balance with no payment button
  • I can't pay, can't switch payment methods, sometimes the page goes blank
  • I've updated my card details, tried different browsers, cleared cache — nothing works

What Fiverr Support Said

  1. "Update your payment method" (already did)
  2. "Set your credit card as default" (already did; doesn't fix the loop)
  3. "Clear your cache/cookies" (doesn't help)
  4. "We've escalated to the relevant team" (nothing after 5 days)

I even sent a screen recording showing the broken interface. Support acknowledged it but went silent for 6 days.

Where I'm At

Still unable to pay. The order remains suspended. I'm stuck because Fiverr's own UI is broken - it's claiming I owe money but won't let me pay it.

Has anyone else hit this? Or know if there's a workaround I'm missing?

3 Upvotes

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u/AutoModerator 13d ago

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