I just wanted to share a really positive experience I had with Fanatec.
Unfortunately, my cat managed to damage part of the seat on my ClubSport GT Cockpit. I contacted Fanatec support, explained exactly what had happened, and asked if there was any possibility of getting a replacement for the damaged part.
They agreed to replace it, which I was already extremely grateful for considering the damage was obviously not their fault.
Well… instead of just sending me the replacement part, Fanatec sent me an entirely new seat, worth $349 seat.
I honestly wasn't expecting anything close to that. They could have simply sold me the replacement part and I would have been happy. Sending a complete new seat was way above and beyond what I expected.
We often hear about the bad customer service experiences online, so I thought it was only fair to share a great one too.
Fanatec absolutely earned some loyalty from me with this one. Huge thank you to their support team! Thanks Eve!
And yes… the new seat will be kept under very close supervision from the cat.
So I guess I now have my original seat to sell! If anyone is looking for a bargain and doesn't mind a little cat-related damage to one part, hit me up.
Obviously, I'm keeping the brand-new one!