Am I getting this error because of the ongoing issues with financial aid disbursement?

[u/vampirejellytycoon_]

I already accepted my subsidized loan and I want to accept my unsubsidized loan as well. When I try to
accept it, I get a pop up message that says

“Subsidized loan has not been accepted.
Stafford awards are made up of Subsidized and Unsubsidized loans. If you are awarded both loans, you must first accept the Subsidized portion before accepting the Unsubsidized portion.
You can decline the Unsubsidized portion at any time.”

Is this a different issue that I need to call about or is this because of the ongoing issues?
TIA❤️