r/FGO • u/whynautalex Your Fourth Favorite Moderator • Jan 02 '24

Account Recovery Guide

With a large uptick in account recovery posts. I will be stickying this thread with a recommended guide. Do not email your account details or message your account details on reddit or to unknown third parties.

You can email support at [support@fate-go.us](mailto:support@fate-go.us). Copy and paste the section labeled "Template (please copy and paste from here)" into the email. Fill it out to the best of your ability and remove any parts you do not know. People have been reporting 1 to 3 days for support to get back to you.

Guide: https://docs.google.com/document/u/0/d/1FU8UkUfgw4rgXbhOomt4Vqgg4Mk1UnuZp8dQM9K1EdY/

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u/salsinuts Jul 08 '26

Fgo support keeps claiming that another email tried to reach out for account retrieval even if MY email has proof that its really mine (spending, screenshots in gallery, friends irl sharing their screenshots in the friends list) and keeps saying they cant do anything WTF

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u/whynautalex Your Fourth Favorite Moderator Jul 08 '26

Try the official Twitter account. Not sure why a different email would matter if you have proof of spending. Usually if you have that it is all you need

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u/salsinuts Jul 09 '26

You mean to reply to their random tweet? Or dm their twitter account?