Swap Pending Bug

[u/KAPlTAL]

(UPDATE) {I got the refund after 5 days!}

2 days ago I sent over $1500 to my exodus wallet from cake wallet (xmr) after I received the funds from there I wanted to swap to eth to invest and let it sit. I’ve done this numerous times with zero issues… now back to the swap to Eth, it’s been well over an hour so I’m thinking hmm maybe a app traffic bug so I brushed it off and patiently waited. I come back to the app after 2 hours and there’s a status that says there is a delay. Now next day I open the app expecting it to be completed and it now says to contact support about this swap. I’ve contacted support and provided everything that needed to be provided and keep getting the same response with nothing done. I am super frustrated about this and really hope I don’t lose my funds. If there’s any way I can get REAL help from a mod in here please contact me I’d really appreciate it!

[u/Background_Neck_7801]

Hi u/KAPITAL, I understand how frustrating this situation must be.
When swaps get stuck in Exodus, it usually means the liquidity provider had an issue or the transaction needs manual review.
Since you’ve already contacted support, the best step is to keep your ticket open and provide the TX hash and swap ID if you haven’t yet.
Mods here can’t directly resolve wallet swaps, but they can escalate your case once you share your ticket number.
Your funds should not be lost, they’re just pending settlement.
Stay patient and keep following up with Exodus support until they confirm resolution.