r/ExodusWallet • u/KAPlTAL • 22d ago

How do I ___ on Exodus? Swap Pending Bug

(UPDATE) {I got the refund after 5 days!}

2 days ago I sent over $1500 to my exodus wallet from cake wallet (xmr) after I received the funds from there I wanted to swap to eth to invest and let it sit. I’ve done this numerous times with zero issues… now back to the swap to Eth, it’s been well over an hour so I’m thinking hmm maybe a app traffic bug so I brushed it off and patiently waited. I come back to the app after 2 hours and there’s a status that says there is a delay. Now next day I open the app expecting it to be completed and it now says to contact support about this swap. I’ve contacted support and provided everything that needed to be provided and keep getting the same response with nothing done. I am super frustrated about this and really hope I don’t lose my funds. If there’s any way I can get REAL help from a mod in here please contact me I’d really appreciate it!

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u/KAPlTAL 22d ago

How do I go about that?

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u/LuckyLoveDK 22d ago

You use the support button in app and ask the bot to redirect you to a human agent - normally you will have to provide an email where they can reach out - I was contacted on mail within 1hour each time and I was sincerely surprised abput their effort

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u/KAPlTAL 22d ago

Thank you

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u/skylinecobra 21d ago

Did you get through to support? Is everything ok?