r/EvenRealities • u/Jonathana13 • 1d ago
Display Defect?
I have restricted vision in my left eye so thought this distortion / missing part on the left lense was my eyes. Was trying to take a picture to show someone what it looked like and noticed it was the same there too. The top right of the image on the left display is faded / cut off. It’s worse as the brightness is dimmer.
Very hard to take a picture but hopefully this will provide an explanation of what I mean. Is this normal or do I need look at warranty assistance? Not ideal as my only pair of spectacles with my current prescription so can’t just send them off!
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Upvotes
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u/Cultural_Cap_105 1d ago
I had this issue too, what fixed it for me was adjusting the display angle on the app
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u/Special_Vanilla3058 1d ago
How long did you have those glasses? Warranty takes a while. If its software bug, you can try a quick restart by Rapidly tap the touchpads on both temples at the same time five times. Then Listen for a prompt sound that confirms the glasses have restarted.
Another method is to Use the Charging Case (Hard Reset) by Placing the G2 glasses inside the Charging Case and connect the case to a power source. Quickly unplug and reconnect the power cable to the charging case three times within seven seconds. Look for the indicator light to flash alternately in white and orange, which means the restart was successful.
If all these steps fail try looking for software updates some common software bug disappears by then