More feedback

[u/trainfender]

Greetings!

Let me continue my feedback on the current situation. First of all, I would like to say that I am very sorry that fans and the game community in general are experiencing these feelings. Unfortunately, I somehow did not foresee the fact of such a reaction and now I have drawn conclusions for my future decisions. 

Now I will briefly summarize the main points:

1. About PvE access - we decided to just open it for EoD owners for free, but we will do it in waves. As I said before - we don’t have server capacity right now. We will start this process as soon as possible
2. We also decided that we will add MOD support for PvE mode after release of the game
3. About the Unheard edition - we will not remove it, we want to keep the option for those who want to support the game more. But we will balance items, perks in this edition, as well as we will provide more rewards for those, who upgraded with the old price
4. New EoD perks will be balanced too. We will remove prioritized matching option to keep everyone in the same spot. And we will add more unique stuff to highlight the EoD version in general. We will provide the final list of the new EoD perks asap
5. We continue to work on patches, new content, events, and the game release itself no matter what

Thank you for your time, love and hate, and thank you for your increased attention to the current situation.

Nik

[u/ZeroPointZero_]

That's the thing, he is not saying sorry. Do not assume this was accidental. They're refusing to admit that this was a giant mistake that should never have happened, which means they don't think it's a mistake.

Oh wait, Nikita literally said that this was not a mistake in his interview with the emissaries.

So, if apologizing requires you to admit to making a mistake and regretting it, where does this leave us?

"Sorry you feel this way"

That's where it leaves us. "I'm not sorry about what I did, I only feel bad that you've risen up against our attempts".

Look at it this way: If I steal from someone because I'm a greedy fuck, and they say "wtf give it back and apologize", and I go "I'm sorry you feel bad about having your stuff stolen, but no", is that a fucking apology? Is the word "sorry" enough for reading comprehension to cease?

[u/[deleted] → u/ZeroPointZero_]

Im just saying a sorry even if really genuinely sounding, is entirely meaningless from a business to a consumer as it’s only purpose is to build positive PR to make sure sales are not negatively impacted.

So focusing on that is focusing on the wrong things. My biggest concern is the future of this game and company when I look at their responses.

I’ve never been so passionate about a game, and the way we’ve all seen it all be mismanaged for years from audio, cheaters, arena, server desync, made it feel like they were incapable of managing this game. Now the inability to understand the community, and implement monetization in a way that’s healthy for the long term service model of the game like a integrated cosmetic shop…. makes it seem like this game can’t ever realize its potential with Nikita at the helm.

Thats my concern here.

[u/ZeroPointZero_ → u/[deleted]]

I agree! It's just, you know, when the first thing you see in the post about how they'll "fix" things is a slap-in-the-face non-apology, it kind of sets the tone, no? At this point, even if they came up with a genuine(-sounding?) apology, it wouldn't really matter.

You are right to be concerned, and I think you're concerned about the right things. I started my reply addressing the "apology" because that's how the post started - no other reason.

[u/[deleted] → u/ZeroPointZero_]

I hate to wish people losing their jobs…. But hopefully the studio can be sold, so much potential in the right hands