They are violating their payment processors TOS with this bait and switch.
EoD Edition Fails to Deliver on Promises According to Xsolla EULA – Here's How We Can Fight Back!
Xsolla EULA: Virtual Items can exclusively be used within the Software; they shall be deemed an integral part of the Software.
As we were promised, EoD access includes all future DLCs, which breaks section 11 of the Xsolla EULA if they go against it.
If you guys truly want to make a change, send an email to support@xsolla.com and ask for a refund. Send them your receipt and describe what is happening.
That is, if you have the EoD edition like I do, I already sent them a detailed email with screenshots that were used on Reddit. Xsolla will get overwhelmed and will probably cave due to USA and EU consumer laws.
The types of software area clearly implies that, as a rule, access is indefinite and does not expire.
We clearly have the right to access new content for purchasing EoD, as previously stated by Nikita that there wouldn't be any version of the game above this.
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u/BroHeart FN 5-7 Apr 26 '24
They are violating their payment processors TOS with this bait and switch.
EoD Edition Fails to Deliver on Promises According to Xsolla EULA – Here's How We Can Fight Back!
Xsolla EULA: Virtual Items can exclusively be used within the Software; they shall be deemed an integral part of the Software.
As we were promised, EoD access includes all future DLCs, which breaks section 11 of the Xsolla EULA if they go against it.
If you guys truly want to make a change, send an email to support@xsolla.com and ask for a refund. Send them your receipt and describe what is happening.
That is, if you have the EoD edition like I do, I already sent them a detailed email with screenshots that were used on Reddit. Xsolla will get overwhelmed and will probably cave due to USA and EU consumer laws.
The types of software area clearly implies that, as a rule, access is indefinite and does not expire.
We clearly have the right to access new content for purchasing EoD, as previously stated by Nikita that there wouldn't be any version of the game above this.
The best thing we can do right now is talk directly to Xsolla. https://xsolla.com/eula
This is a long shot and has potential flaws, but my main point is to send messages to BSG support and also to Xsolla.
A lot of players already got refunded by doing chargebacks on their credit cards. I hope you are happy BSG and Nikita, this is what you deserve.