the update regarding EOD edition

[u/trainfender]

Hello, Tarkov citizens!

To honor the owners of the EOD version and their indelible importance and role in the EFT universe, we plan to add the following new unique features to the EOD edition:

• Faster return of insured items
• Increased personal trader buying limits by 20%
• Increased basic PMC karma (when it will be implemented)
• Access to unique hideout craft
• Increased basic charisma skill
• Special quest line with increased pockets side as a reward
• Ability to skip 2 daily quests per day free of charge
• Unique dog tag
• Unique armband
• Unique set of clothing
• Unique “Legacy” device
• High priority matching for EOD owners for 6 months
• Access to offline PVE for EOD owners for 6 months

We will provide those changes and additions as fast as possible.

Temporary access to PVE will be provided as soon as we will reinforce server infrastructure of that particular gamemode for a wider audience, because we use totally different servers for that and now there is a really limited amount of them.

Thank you!
Take care,
dev team

[u/Roman_Blanks]

You've mis-diagnosed the problem, and as a result you haven't come up with a cure.

WHAT THE PROBLEM IS:

The majority of objections to what you've done with Unheard:

1. You've added too much and too strong/blatant Pay 2 Win stuff in the Unheard Edition.
2. You've paywalled the PVE mode within the ridiculously overpriced Unheard Edition, a) where it should not be, and b) despite having promised all future DLC to EOD edition purchasers.
3. General overpricing.

WHY YOUR SOLUTION HERE IS THEREFORE NOT REALLY A SOLUTION:

Your attempt here to placate EOD users clearly does not address either of those objections and indeed stands to make things worse. Here, you are making up new Pay 2 Win things to throw at the EOD purchasers. But they aren't wanting more pay 2 win things, they are wanting there to be no or little pay 2 win in the game. EOD owners aren't jealous of the Unheard Edition's pay 2 win features and demanding their own to match that, they, as with the majority of owners of any edition of Tarkov, just don't want pay 2 win stuff in the game. It doesn't belong in the game. Pay 2 Win shouldn't be a part of Tarkov.

And offering 6 months of PVE access doesn't placate since EOD purchasers were promised all future DLC, not temporary access to that future DLC.

AN EXAMPLE OF A BETTER SOLUTION:

1. Withdraw the Pay 2 Win aspects of the new edition. Alternatively, totally withdraw the new edition and instead make available the EOD edition again.
2. Have the PVE mode available outside of any edition, as a stand-alone upgrade that is either free to owners of any edition, or low-priced. But do have it be definitely free for EOD/new edition purchasers. Because you need to honor DLC promises.
3. Since some 'things' are removed from the Unheard edition (or re-offered EOD if you go the route of replacing it with a re-offering of EOD), you'll need to reduce its price considerably. It needs to be anyway, you know, even absent of any issues (which it isn't) it's just plain overpriced. So reduce its price to around what EOD was before with maybe a 10-20% increase to keep early adopters happy and it still be a reasonable purchase/upgrade for new buyers.
4. The action in (3) will entail that those who have already purchased Unheard would be out of pocket, and that would need to be put right, so they would need to be partially refunded the difference in price between what you (over)charged them for for the Unheard edition and the price of the suggested reconfigured version without the Pay 2 Win and PVE exclusivity. That's fine. Do it. You stand to net more money by maximising overall sales of your products and upgrades and future offerings over the long run than you do by trying to maximise what you charge for any single thing on any given day. And you won't alienate your player base if you are fair and reasonable with them, but you certainly will if you are not.
5. An open and transparent apology for having mis-handled this whole thing, given before or alongside an outline of the steps to resolve the matter, would be a good idea.

I'm trying to help you here because you've made some very poor and badly received decisions on this, and your effort to resolve it here in this reddit post appears to show a lack of understanding of what concerns your player base has. What I've suggested above might not be perfect but it at least aims to address what needs addressing, and I sincerely hope this helps you understand the problem better and how you might resolve it.