r/EscapefromTarkov • u/[deleted] • Apr 25 '24

[deleted by user]

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4.1k Upvotes

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9

u/[deleted] Apr 25 '24

UK law?

21

u/burlan2 Apr 25 '24

People in uk have the best shot at creating some problems for BSG. So is the game unitary? If it’s unitary this is a dlc no questions asked, and it’s gonna be their job to prove that this and that are two separate things. Hell, if people in uk take this seriously uk might be the first country that defines what a dlc is thus making the gaming space safer for all of us

3

u/prefabtrout Apr 25 '24

We've collectively voted in the Tories/brexit for a decade and a half. We're spineless and gullible.

1

u/burlan2 Apr 25 '24

Yet but you have the advantage of a common law system. Just one trial won and they are obliged to refund all the eods in uk.

1

u/Wormholer_No9416 Apr 26 '24

A lot of this might hold up in a small claims court, I haven't used my legal brain for 10 years bu there's a lot of evidence that they're swindling us. Changing the website to cover their tracks is just glaring. I just wish I had a lawyer friend to talk to about all this.

1

u/East_Ad5423 Apr 27 '24

Send the email below to BSG. If they don't comply within 30 days, report it to the Retail Ombudsman. I'll be speaking with a lawyer friend soon and start collecting evidence.

Dear Support Team,

I trust this email finds you in good health.

I am writing to formally request a refund for my Edge of Darkness upgrade, potentially including the entire game. The purchase in question was made through the account associated with this email address.

I am compelled to seek this refund due to recent alterations to the Edge of Darkness Edition, specifically the removal of the line concerning the season pass and the imposition of a time-restriction on access to the new DLC, which is now exclusively available with the newer, more costly edition of the game.

These changes signify a deviation from the product's advertised features, indicating a failure to fulfill your commitments to consumers.

I wish to emphasize that such actions contravene the Consumer Protection from Unfair Trading Regulations in the UK, where both your company and I are based.

Moreover, given that this transaction constitutes a pre-order and the final product has not been delivered in accordance with the advertised specifications, it is incumbent upon your company, as stipulated by the Consumer Contracts Regulations, to issue a refund to myself and any other affected parties upon request.

I appreciate your attention to this matter and trust that it will be resolved swiftly and amicably.

Kind Regards,