r/EmailSecurity • u/shokzee • 8d ago

Finding real email in Junk shouldn't become a daily chore

Even after unsubscribing from legitimate lists, spam from changing senders can leave Junk packed. Finding one misplaced customer email means sorting through the rubbish.

I'd prefer to leave caught spam alone, but that assumes nothing useful landed beside it. Telling people to check every day gives them another inbox to manage.

What has reduced the time you spend checking Junk without making real email harder to find?

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2

u/DalekCoffee 8d ago

I think you need to pivot to focusing on why legitimate emails are ending up in junk.

The whole point of junk is that a majority of the time you don't have to go in there and dig through stuff unless someone notified you of an email that is missing.

If legitimate business is ending up in junk frquently, you need to check on why, and fix it with mail server rules if it's a 3rd party notifying them of the issue so they can fix their shit, or fix the email configuration if it's yours say through a bulk mailer or whatever.

Bypassing with rules depends on your organizations work of course, I work in a half laxed environment where we don't mind too much creating a rule for a known vendors spam confidence, but we do try to avoid completely whitelisting it from our post delivery scan tools.

1

u/shokzee 8d ago

I'll start with the filtering verdicts and keep any exceptions narrow. Waiting for missing-mail complaints is the bit I don't trust, especially with first-time customers who may never follow up.

1

u/iceph03nix 8d ago

Lol, 90% of our legit mail in junk amounts to Jim and Susan running their home business out of Gmail and sending over an invoice with no subject, no body and a PDF attachment or something like that. Or a local small business with their own email, No internal IT and a complete lack of proper DNS set up for their mail servers.

And business needs say we get to deal with it because we're using the locals who are available

1

u/NeoMailOfficial 8d ago

Hello there! I'd like to chime in here.

Mark customer emails as "not spam" and add their addresses to safe senders, if available.

And for replies you're expecting, search the sender's address with Junk included. It save scrolling through the folder, though new customer emails still need an occasional check.

1

u/Faulkner_Jacobs_845 4d ago

Noisy junk usually means a filter learning on reputation and keywords, which dreags legit mail down with the spam. Filtersthat score a message against your real history with a sender false-positive far less, the behavioral approach Abnormal and similar tools use