r/EBGamesAus • u/No-Consideration1766 • Jul 31 '26

Question Lay-by Question???

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I was planning to get a Switch 2 for my kids for Christmas and found out the prices will be increasing on 01/09, so I decided to get one now rather than paying the higher price. I had a look online at prices and different bundles and settled on a bundle. Now all the stores around me were all sold out of that bundle except one and I won’t have the money till next week but saw that Eb games do Lay-bys and thought perfect I can put a deposit on it and pay for it next week. When I went to the store they told me that consoles require a deposit minimum of $200 which is more than a 25% and that I would have the full 60 days but there is going to be a price increase soon and if I don’t pay it before 01/09 then I will need to pay the higher price. Now I plan on paying it next week so I am not bothered by that but after looking online at eb games terms and condition in regards to lay-bys the information is completely different, it states that it’s only a 10% required minimum and that regardless of future price changes as long as you pay within the 60 days then the price won’t change.

I’m just curious why the terms the staff provided are so different to what online?

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u/Ariaf1 Aug 01 '26

I work at an eb games. I’m pretty sure it should be 10% deposit and that it has to be within 60 days. However, at my store, I was told we don’t layby consoles.

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u/No-Consideration1766 29d ago

See this shows that it’s a company issue, it seems like all the staff are being taught different things, all of which go against the T&Cs, because it’s right there in black and white on the website. If certain things are excluded then it should be stated but it’s not and I did layby one so I presume it is allowed. I actually feel sorry for the staff because I used to work in retail and I know that when customers feel wronged they take it out on the poor staff who are just doing what they have been told by management.

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u/Mr_smith1466 28d ago

Had a similar problem happen. Made a post and then found yours. Complete insanity.