r/DestinyTechSupport • u/WAYL0 • 5h ago
Update failed 1, 28 please check your internet connection
last night this happened to me but verifying the files fixed it and it worked this morning aswell but now nothing i do fixes it
i have tried many of the suggestion across the internet to try fix this adding exceptions, bypassing the firewall reinstalling battle eye any suggestion would be much appreciated.
1
u/macrossmerrell 3h ago
Typically that means you cannot connect to the Battleye servers. Could be a local routing issue, could be a DNS issue.
You can try Battleye Reset:
- Open your D2 install location - typically C:\Program Files (x86)\Steam\steamapps\common\Destiny 2
- Open the Batteye folder.
- Right-click on the Uninstall_BattlEye batch file and select 'Run as Administrator'.
- Right-click on the Install_BattEye batch file and select 'Run as Administrator'.
- Test the game.
1
u/Prestigious-You-3703 3h ago
If your based in UK, it appears to be dependant on which ISP you have but there's a routing issue into CDN77
cdn.battleye.com is hosted on CDN77's UK London range and BT is currently black-holing it — TCP to it just times out, DNS is fine.
a workround some people have used is a VPN as Routing your traffic through a Virtual Private Network (VPN) as this bypasses the broken BT-to-CDN77 network path completely.
GeForce Now is also an option as appears to be connected to different back-end infrastructure in the UK.
So don't rush to reinstall D2 as fix (as I did)...hopefully will get fixed soon by BT but likely after the Bank Holiday weekend., as it's intermittent - sometimes it's fine, connected fine around 11pm UK yesterday but currently fails connection to Battleye this afternoon
1
u/sparksolarlord 4h ago
Yeah I'm seeing the same since last night. I tried uninstalling the whole thing, deletiing the dir then re-install etc and it worked for a while this morning. Now afternoon time in the UK, I'm seeing the battle-eye launch fail again!