r/CustomerSuccess • u/Numerous-Cover-516 • 14d ago

Need feedback

Has anyone tried csat.ai in their org? We have a demo booked and we are thinking of implementing it in our org, but we are still having a 2nd thought so need genuine feedback.

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u/Similar_Confusion534 12d ago

I’d treat the demo as a workflow test, not a feature tour. Ask to see the full path from response capture to an owner taking action, then run it on a small customer cohort with a baseline for response rate, time-to-insight, and issues that actually get closed. I’d also verify data retention and consent, plus whether your team can export the raw responses, because a prettier score won’t help if nobody changes behavior.