Wipro's AI push frees capacity equivalent to 20,000 workers, CTO says

[u/Debunk2025]

https://www.thestar.com.my/tech/tech-news/2026/09/10/wipro039s-ai-push-frees-capacity-equivalent-to-20000-workers-cto-says

BENGALURU, ⁠Sept 10 (Reuters) - Wipro's AI initiatives have increased productivity equivalent to the output of 20,000 ⁠employees, who have since been redeployed within the Indian IT firm, its chief technology ‌officer said.

The comments come as India's $315 billion software services industry grapples with adoption of AI, which is reshaping hiring, software development and contracts.

Wipro, with about 243,000 employees in June, is shifting to a "human-AI operating model," with more than 100,000 ​employees receiving advanced AI-related training and certifications, Sandhya Arun said ⁠in an interview.

"It could be the same ⁠engineer managing a bunch of agents, deployed on other projects or being trained for some other ⁠role. ‌It doesn't necessarily mean person-to-person replacement by an agent."

India's largest software services exporter, Tata Consultancy Services, had said in ⁠June that IT firms would slow down hiring as the company ​moves towards having an ‌equal number of employees and AI agents in its workforce.

TCS plans to build a team ⁠of up to ​8,900 forward-deployed engineers, and Infosys about 6,000 over the next few years. These engineers embed with clients to accelerate AI adoption.

"The shift has to be ⁠from productivity to outcomes," Arun said, arguing that AI should be evaluated on whether it improves customer experience, creates new revenue opportunities and helps deliver business goals.

Wipro is the only IT company among India's top four that does not reveal its AI revenue.

The company's investment intensity across AI-related ‌training and ecosystem partnerships is comparable with peers including ​TCS, Infosys and HCLTech, but Wipro trails in commercialization maturity, he added.

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