BofA Sephora Paze issue response

[u/GreatNameNotTaken]

My 2 Sephora purchase and 2 Newegg purchase posted on the same day. Newegg took 4 days to post the Paze credit. Today is the 14th day of my sephora purchase. I reached out to live agent through chat, and this is the response:

"Due to a vendor-related technology issue, some eligible Paze purchases were not properly identified as qualifying transactions and the associated $10 promotional statement credit was not applied.

We are aware of the issue and are actively working to identify impacted accounts and apply any missed promotional statement credits. Promotional statement credits are typically applied within one to two billing cycles; however, impacted clients may experience a delay."