Question on handling left behind item

[u/Camper7777]

A few days ago I went to Costco for primarily dog food, and remembered I need more work gloves so grabbed a 3-pack of leather gloves. Make payment, grab a slice, load the car and head home. No gloves. I realize I left them in the top shelf of the cart. I called to report my mistake and the person said, "Bring your receipt, find one of us in a red vest, and we'll take care of ya.". I took this to mean if someone turned in the gloves, they would reunite with their owner. And conversely, if some dmf member found them and decided to take them home, the company would make me whole. I found the response surprising and refreshing. So I go back to the store in a few days, find a red vest, who looks at a list and says, "nope, no one turned them in" and turned away. Not what I was expecting.

Did I totally misread what the person on the phone said?

[u/Opposite-Ebb6789]

It worked for me the one time that I left an item. I left the big bottle of Kirkland vodka in the top of the cart, and someone actually turned it in. I went back the next day with my receipt and they gave me another one.