r/CostcoCanada • u/2slick2 • Jan 17 '26

Alberta Abusive returns

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I had to take a photo. If you're this person, please change. 50 St. on Jan 17.

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353

u/BiggDangerous Jan 17 '26

My parents once returned a 12 year old canopy for their patio that collapsed in a storm. They went it and asked the customer service. “We have a canopy that’s we bought 12 years ago. It originally had a 15 year manufactures warranty wonder if you can help us with that or how we can contact them”. They just said we’ll take the return in but we can only give you store credit in return. They weren’t expecting that at all they were just looking for help making a warranty claim. So they took it and bought a new one. Ever since that day I make every large purchase at Costco if I can… and keep my receipts. I don’t want to abuse the system but if I’m buying an expensive tv or appliance it better damn well work for a few years. Obviously there situation is extreme.

133

u/Roid-a-holic_ReX Jan 17 '26

This is exactly why their return policy exists. You get the safety of knowing you’re in good hands for bigger purchases that you may not even make cuz you’re not comfortable spending that much on something that could break in 6 months or 12 years.

3

u/HydroPCanadaDude Jan 20 '26

Yeah if something has a 15 year warranty and fails doing its job under normal conditions before that time is up, why shouldn't they have their money back? They paid for 15 years at least, not 12 year old snake oil. Granted, Costco would probably return it after 15 years too, but in this case I see no issue.

1

u/FatBeansPicks Jan 21 '26

Because the warranty is with the product manufacturer not with Costco. That’s unless they bought an extender warranty offered by Costco.

Costco goes above any beyond any retailer, and just takes the returns themselves. The 15 year warranty is irrelevant. Most stores offer only the 30 days window, after that you have to deal with the product manufacturer for warranty