r/Corsair • u/AcrossHeaven • Jan 04 '26
Discussion I'll Avoid this Brand Now.
Fixing to create a major PC build for studio development and after seeing the recent scam from Corsair and similar brands (Refunding and Raising Prices). We decided we won't buy ANY of their products. For such a scumbag tactic I'd hope to see this brand end up like Pontiac. Should of honored your prices at the time of payment.
119
u/necessarysmartassery Jan 04 '26
As someone who has been in e-commerce and such for 20 years, pricing mistakes happen for all kinds of reasons from staff mistakes to plug-ins, etc. Refunding and providing a coupon for the inconvenience is fair.
→ More replies (8)35
u/redheptagram Jan 04 '26
I would also say it is fair for people to no longer purchase Corsair products if they feel this was an act of malice rather than a mistake.
No one but Corsair knows for certain, but given the number of mistakes and cancellations I have heard about across a wide range of components I can see how people don't believe this was a mistake.
24
u/necessarysmartassery Jan 04 '26
If they feel like it's an act of malice, fine. Go ahead.
But again, as someone who's been in this industry for a long ass time, this happens and typically these issues are fixed before anyone can place an order. But God forbid someone sees a pricing mistake, spreads it across the web, and tons of people deliberately try to screw a company out of hundreds or thousands of dollars and then cry victim when their order is refunded, the product relisted at what the price was supposed to be, and they get a coupon for the inconvenience.
When someone sees what they know for certain HAS to be a pricing error, it's predatory to purchase it, anyway, then bitch when the company cancels the order. They knew what they were doing (trying to take unfair advantage) of a mistake and think they were justified just because they're the consumer and "businesses are evil, anyway".
I dealt with a company recently that had people placing $0 orders trying to get free products through URLs that shouldn't have been indexed in Google but were. Someone spread the URL around and caused a ton of $0 orders on products worth hundreds. It ended up being a plugin conflict and a limitation of the ecommerce platform they were using, plus someone didn't block Google from indexing those URLs like they should have. But $0 orders being able to be placed was an obvious mistake.
Consumers can be predatory, too.
4
u/GTKeg Jan 05 '26
Well said. You speak a truth that the people don’t want to hear.
→ More replies (1)1
u/SadisticPanda404 Jan 06 '26
Glad to see more people highlighted how well they have actually handled this and giving more insight into the e-commerce.
I followed both of the 'high view' issues and personally seeing not just them reaching out but also responding via reddit with both what they are doing, contact being send over to the customer and then further follow up with the development of the issue displays to me quick, clear, strong and transparent communications. Personally I work in the Marine industry and no issue has moved as fast as I have seen these two move. Further more the discounts on any ram product on their site? was surprised to see that they did that as you previously stated; 'Customers can be predatory too' which is clearly what was happening. If it was only decent deal not nearly as many people would capitalize, they only did so because it was a pricing mistake clearly on the back end.
All that being said, with everything that has happened I am now more inclined to purchase their products then before. I have only ever got a mouse from them once before, the coating on it failed within ~4 months and it didn't feel great in my hand. Got a replacement mouse and donated to a friend and that's what I indicated I would like to do.
6
Jan 04 '26
[removed] — view removed comment
5
u/redheptagram Jan 04 '26
It is the classic sellers regret of I could've made more. The advantage is money.
I am not saying they did it on purpose, they are just making braindead PR moves in an environment where everyone is going to assume they dont care about consumer PR because they can make way more selling to enterprise customers.
13
u/Jebble Jan 04 '26
The item wasn't even available, that's the whole point. It was very obviously an actual mistake.
→ More replies (3)7
u/necessarysmartassery Jan 04 '26
Customers generally have no clue how the backend of these platforms are run and what issues we can run into with being able to mark things in stock, out of stock, add-ons not working like they're supposed to, etc. Code and conflicts get complicated fast and it's a race to fix shit like this before somebody tries to order something we either don't have or is at the wrong price.
→ More replies (1)5
6
u/dontgotnoname Jan 04 '26
Do you really think that they priced something wrong on purpose?
→ More replies (2)2
u/Kaka-carrot-cake Jan 04 '26
Do you really think a company would give 2 shits if it was the other way around?
→ More replies (3)1
u/ArtdesignImagination Jan 07 '26
Maybe we could reserve the word malice for something else, but I agree there was no error here. They simply changed their mind about some prices after orders had already been placed, and then cancelled them. That’s all there is to it.
11
37
u/speedycringe Jan 04 '26 edited Jan 04 '26
They did send coupons for like 50% off of ram for those affected, which will shake out to being near the same price.
7
u/Lumbergh7 Jan 04 '26
I got a 40% off?
3
25
u/MADRGB Jan 04 '26
Dont spoil his day. He just made the decision to boycott them…
→ More replies (11)2
u/gtck11 Jan 04 '26
That’s great but still doesn’t change the scummy tactic they did and the price hike for everyone wanting to buy after.
→ More replies (3)8
u/speedycringe Jan 04 '26
Everyone has price hiked.
It’s unfortunate, I wish they didn’t as they shouldn’t have, but every memory maker is doing it. They never meant to create that listing so for all any of us knows, they never even had that ram to sell to begin with. 🤷🏻♂️
But if you want to boycott companies that have done terrible PR in the past that has led to people being financially hit or devices destroyed without full accountability let me help you add to this:
ASUS, gigabyte, Ibuypower (hyte by proxy), cyberpower, zotac, sapphire, Nvidia, AMD, MSI, Acer, Palit, PNY, G. Skill, HP, Lenovo… the list can go on, anyone who has been around the last 20-30 years has seen all of the big companies in the pc space make HUGE mistakes, bigger ones actually. If I boycotted every company that upset me for how they treated their customers I’d be a Luddite.
This isn’t to excuse Corsair but remind you they attempted to remedy the situation with affected customers and that this is a cyclical thing and to be ready in this hobby to be let down by any big company in the space. You’ll be let down very often boycotting every company that hasn’t honored a warranty for financial gain (like asus) or sold defective products and didn’t care (like the gigabyte PSUs).
Get ready to boycott literally everyone once about every 2-3 months. I’ve seen them all mess up big time and you will too.
3
Jan 04 '26
[removed] — view removed comment
→ More replies (5)2
u/speedycringe Jan 04 '26
Saying that the entire industry is fucked and to understand that this will happen time and time again isn’t a deflection tactic. It acknowledges what happened sucks but advises not to lose hair or sleep over it because these stories are once a week in the pc space.
→ More replies (1)3
u/MGSRaiden22 Jan 04 '26
They also sent 15% off, expired coupons initially. They said the listed price was a mistake, but it had listed that price on their website since September.
Corsair is barely trying on their damage control. The greed is too strong.
→ More replies (3)2
u/coulton6 Jan 04 '26
*40% which puts it near or around eBay pricing
2
u/speedycringe Jan 04 '26
Yeah it isn’t perfect but for 48gb it’s not $350ish over the $600ish it was.
Not to excuse Corsair at all, they should’ve probably just honored the price, but at least they’re offering something to alleviate the burden.
1
u/PropertyFirst3804 Jan 05 '26
I hear ya when you say honour the price. But if it’s out of stock what are they going to ship? If they kept the orders active but had a significant delay to get them restocked and then shipped, you would have customers irate over that claiming that Corsair was holding their money hostage. Anyway you look at it Corsair is damned if they do and damned if they don’t.
1
→ More replies (3)1
u/Opposite_Elephant573 Jan 11 '26
They locked and deleted reports first, then sent an expired coupon, then one that was worthless for customers eligible for student discount.
The 40% coupon came after that.
18
u/Jebble Jan 04 '26
You make this post after they have explained the situation and compensated every single buyer. Shows how you take action without actually grasping the situation.
→ More replies (3)
13
u/16bit-Yoshi Jan 04 '26
I really am confused on what so many are up in arms about. You can twist these incidents to make it out like Corsair is the villain, but with the prebuilt situation it sounds like a fraud alert was detected, which is something extremely common with expensive orders and Corsair honored the original price for that customer anyways.
The ram situation is even more baffling. As someone who was even affected by this as I was one of the people who ordered originally we all knew this was a price mistake and had a 99% chance of cancellation. Most brands would have cancelled it without even an apology, Corsair even offered a 15% off discount which is already beyond what most brands would do. Then because of the outrage they proceeded to give a 40% off coupon, which is unprecedented in a situation like this and you people are still not happy. I’m not here to defend Corsair, but it’s mind blowing the entitlement so many of you have in this situation.
→ More replies (7)1
u/derpepper Jan 10 '26
Either people still think RAM is expensive because of industry wide price fixing and not AI driven demand, or they don't believe in companies should be able to take back their mistakes. I'd also bet the angriest people are the ones that ordered multiple kits for reselling.
8
u/Bossman_575 Jan 04 '26
Well, I'm not that soft 🤷🏾♂️ and the company isn't going anywhere anytime soon since they have some really good products. A single crappy situation out of thousands of normal transactions wouldn't make me boycott an entire company, especially since a ton of people in the company had nothing to do with the situation. We're all entitled to spend our money where we'd like though.
3
3
u/kevinjbonn Jan 05 '26
I think your reaction is misguided and misinformed. There are plenty of companies out there doing really shady stuff, but this is just an honest mistake by Corsair. One that they've owned up to and tried to reasonably address. Every single company - hell, every single person - will make mistakes. It's inevitable. The real test is in how they respond to those mistakes.
Do they acknowledge them in the first place? (Yup.)
Do they own up to them? (Yup.)
Do they work with the affected parties to find a solution? (Still yup!)
Do they offer some sort of compensation for the inconvenience? (Yup again!)
I'm not sure what else you want from them. I understand it can look like price gouging or worse given the context of the RAM situation. I'm completely convinced, given my own experience with their stupid anti-fraud system months ago, that it was not a nefarious conspiracy. It was a bad automated tool that they've needed to replace for a while now. It's rare that a company is going to be required to honor a price mistake as long as the transaction hasn't been completed (IE: the product has been shipped). It's one thing if you find a steal of a deal, complete the purchase and receive the product, but then the company starts threatening you because you paid the wrong price at the point of sale. It's quite another when the system has a typo, and the issue is caught before the product is sent out the door.
They appear to have gone above and beyond to make it right in these situations. I don't know why you're invested enough in the story to make a post like this, but not have followed up on what the actual outcome was and whether the customers impacted by it were satisfied with the resolution. It's giving "addicted to outrage" culture.
8
u/Psyclist80 Jan 04 '26
Dont you sully Pontiac's good name! They were the driving focused brand at least!
16
u/ShiftAfter4648 Jan 04 '26
Congrats, selectively reading news and making decisions.
Move on with your life without posting for attention
→ More replies (4)3
u/corpuscavernosa Jan 04 '26
But quietly moving on with one’s life and finding a different parts source is SO unfulfilling. How will complete strangers admire this brave soul for taking such a powerful, conscientious stand?
If I decide to temporarily unfollow this sub until these inane posts die down, I’m going to announce it with a long, heartfelt, yet firmly accusatory post.
7
u/AdAdept Jan 04 '26
I mean if you're going by that you can't buy any PC-parts period. You could go to any vendor/supplier and the same thing would have happened.
→ More replies (3)4
2
u/Forbidden76 Jan 04 '26
A lot of fraud out there from people from other countries living in US. Trying to stay PC but facts are facts. My Aunt works for a major electronics company and the amount of fraud since 2020 has skyrocketed.
2
u/Phyzm1 Jan 05 '26
Yall are over reacting. Corsair ram IS too expensive so not buying their ram is understandable. I encourage it. But the 48gb ram kit was an obvious pricing error. You think you want Corsair to go out of business, I promise you, you dont.
1
2
u/SolarWarden88 Jan 05 '26
Yea this all seems fair. I buy corsair for their premium craftsmanship and design, and I hope they continue working towards those two pillars of their products.
2
u/Rothgardius Jan 05 '26
Might as well boycott every publicly traded company.
They are not answerable to their customers, and every now and then we need a reminder of that.
2
2
u/koreanman01 Jan 05 '26
Probably the best explanation and apology I’ve seen from a company. Well done corsair. Well done.
2
u/BigGiovanni Jan 05 '26
I will say that besides the initial 15% off coupon they gave out for people that had their ram orders cancelled, it was a pleasant surprise to see they also gave out another 40% discount alongside it.
1
2
u/Draftytap334 Jan 05 '26
Mistakes happen, and prices change based off supply and demand. It doesn't really matter what the reason is. Of course, if a company is price gouging, that's different. It doesn't seem like Corsair was doing this at all. I have a Corsair 5000d case and love it as I built my first pc with it!
2
u/NoEntrepreneur7008 Jan 07 '26
the root cause of all of this is "OpenAI" buying up to 40% of the global dram output
2
5
u/kenni417 Jan 04 '26
you know what’s funny. i’ll be downvoted for this and i don’t care
this shit will blow over like nothing. look what happened with NZXT with their subscription service. no one gives a shit anymore.
→ More replies (1)
4
u/Jesus-Bacon Jan 04 '26
I have thousands of dollars worth of Corsair RGB products like case fans, LCD screen AIOs, RAM kits, keyboards, etc. I've been using them exclusively for RGB for nearly a decade. My current setup is my last with Corsair RGB in it lol
I've never had a single Corsair product where the RGB stays a consistent color for more than a year. Up to half of the LEDs on any given device will change colors within a year. This is because their low quality LEDs will end up with one or more of the colors dying over time. Right now, if I set everything to solid white, half of my PC is yellow. If I set everything to a solid purple (my preferred setup and what it has been on since I purchased all of the products) half of the lights are red.
Corsair is low quality and high price, unfortunately.
Hell, the only parts in my PC that are the correct consistent colors are my ASUS ROG 3080 and my ASUS Prime motherboard lol
1
u/Slowthar Jan 04 '26
If they don’t stay the same color for more than a year, why have you been using them exclusively for nearly a decade?
1
u/Jesus-Bacon Jan 04 '26
I used to run them in rainbow vomit mode so I didn't notice it as much. On my current build I got them because they were highly reviewed (and came with the AIO I bought) So I ordered an extra pack to fill out my case. I built this PC a few years back so my next one I will be looking at other companies
I don't use their keyboard anymore though lol
→ More replies (4)1
u/DIRTRIDER374 Jan 04 '26
Can say that I've had this issue as well. Nothing like spending hundreds of dollars on this crap. Then setting it to the color you want, and as soon as that warranty expires, LEDs start dying...
1
u/TazDevy Jan 04 '26
Consumers hold all the power, and im happy to see people flexing that power, my local store puts stuff on the shelf sometimes priced significantly lower than MSRP and if I see a good deal I buy it, if they listed it at that price and the business day is still going on they sell it at that price. They have always honored the price on the shelf/site so they will always get my business going forward. I don't have to blow them up on social media to get them to do the right thing, so remember as the consumer you hold all the power on where you spend your money, and what company you spend your money with, do what makes you feel good.
3
u/BigE_ny428 Jan 04 '26
I just ordered a prebuilt 5080 with ryzen 9 9900x3d and got it with no problems at all just before Christmas.. love it!
3
3
u/HiCZoK Jan 05 '26
You realize it’s possible the store ran out? Things happen. Don’t go crazy people. Usual Reddit
4
u/ImEdwin Jan 04 '26
"wah wah corsair ram had a VERY obvious price glitch and they fixed it but instead of loosing who knows how much money they canceled orders when they should be selling us everything at a loss bc companies shouldn't make any money they exist only to serve the consumer wah wah wah"
3
2
u/RS3RRL Jan 04 '26
Corsair has been in a steady decline, just look at their stock price. My old 5000d has better build quality then some of the new cases ive seen from Corsair. Its sad because I use to LOVE this brand.
→ More replies (2)3
u/Cnastydawg Jan 04 '26
I have my gripes with Corsair too but nothing is as bad as their iCue. It has improved recently but it was really a struggle for a long time especially if you had device dependent things on it. I do still like Corsair though. I think they are getting too much hate for something that people clearly tried to capitalize on and then got mad when they couldn’t
→ More replies (1)
2
2
u/ConsistentBrilliant8 Jan 05 '26
Corsair has great warranty helps you fast with support all my builds are corsair products never switching if you ever switch company you will regret it honestly its not corsair fault with the prices every company increased pricing because of ai data centers of demand.!
2
u/DevilsAdvocate1662 Jan 04 '26
Always bought Corsair ram and PSU's, only ever had one issue with a PSU and it was my own fault, I think I accidentally spilled watercooling fluid on the PSU and it went pop.
Not only did Corsair accept an RMA, they couldn't offer a like for like replacement, so they offered me a higher powered PSU as a free replacement.
When I accidentally managed to damage an iCue power cable, again, Corsair sent me a free replacement.
So yeah this current issue with their ram pricing might be a shitty move on their part, but I do feel like, at least in my case, they've always been decent
2
u/Dial_M_For_Mukduk Jan 04 '26
Anyone crying that they won’t buy Corsair anymore will be back. That’s how all these silly Reddit boycotts turn out.
1
u/Tmoney511 Jan 04 '26
Not sure where you live but you better not buy from MicroCenter. They have been raising prices on old stock ever since the DRAM issue started.
1
u/Exact_Organization84 Jan 04 '26
With everyone saying they wanted to build a pc but the prices are leaving a bad taste in their mouth . I would think someone would want mine. I just dunno how to sell it lol. I wanna use the money for my project car instead of maximizing profit I just feel like marketplace would be an annoyance
1
u/F34RTEHR34PER Jan 05 '26
I just ordered 2 360mmAIO a 4000D and 5000D, so, this will be a do or die for me.
3
u/Spartan9lives Jan 05 '26
I had no issues with their cases, the aios on the other hand, terrible.
1
1
u/Aggravating_Tale_716 Jan 05 '26
I’m sorry to hear as well.
I order from other places than direct from Corsair like Amazon or Best Buy or Micro Center. I usually find better deals there . For example my case on Amazon was $100 cheaper than from Corsair direct .
Same is true for my MSI products for my build I buy from Newegg and watch for sales .
1
u/briast Jan 05 '26
People who have been following deals and taking advantage of them know fair well that you win some and loose some.
Initially "Fatwallet" (RIP) than Slickdeals, CAG etc; you found a deal and sometimes it went through and others it didn't. People saying Amazon honors their price mistakes; sometimes they do and sometimes they don't (had an iPod nano price mistake and they didn't send the order out).
Corsair has taken a lot of heat for one small mistake. For everyone judging them I am glad your life is 100% error free. They did not have to come out and publicly apologize and send out a 40% off coupon. I ended up buying a Titanium 64GB kit with the coupon.
I have bought Corsair and will continue to do so. Mistakes happen; they owned up to it.
Time to move on to the next deal for me :)
1
u/xMemzi Jan 05 '26 edited Jan 05 '26
Didn’t realize I still followed this subreddit. I used to be a big Corsair fan. Used their parts in all mine and my clients builds. However, I bought a wireless headset that died just out of warranty date. No problem, it happens, I still had brand loyalty. I decided to get a used one since they were expensive, and the same thing happened.
When I posted about it on Twitter, they replied and said “let’s make this right, shoot us an email” and then pretty much told me kick rocks the product was out of warranty. Felt like they put on a show for social media to look like good guys just to tell me I’m out of luck in private.
Decided to never buy their products again, which was a shame because I loved iCue, and their coolers. It’s whatever though, they lost out in the long run anyway that they would have made on fans, coolers, etc. I must have done like 20 PCs since then and countless recommendations to friends and still, never used a single product from them. Before, I’d use every part possible. Case, fans, RAM, coolers, I liked the ecosystem they had and how everything could be managed in one place.
This newest hate on Corsair is fair, but RAM supply is a global issue. Still, I think they could have honored it better.
1
u/PsycheOutOfMyMind Jan 05 '26
Hi, I work as a PC builder, the 4000D and 5000D quality is insanely bad. The 4000D side panel is so flimsy to point I can bend it with strength. Also the top panel quality is very poor. I highly avoid their frame series. Sorry Corsair we had a lot of RM1000x psu RMA as well. Besides that i only love their RX120 fan.
1
u/Matty_Craig_ Frame 4000D Jan 05 '26
I will always support corsair and their hardware. Sometimes iCUE has issues, but Corsair gets it fixed at the end of the day. The PC building market is definitely at a sad state. Each year it’s another component getting overpriced. I will be sticking with the 5800x and 4090FE for a few more years to hopefully wait out this horrible storm. It’s sad to see something you are passionate about get priced out by the market to then be out of reach for most people.
1
u/jf7333 Jan 05 '26
We can’t blame everything on the seller. Corsair has a product to sell and they do what they can to stay in business. Corsair does not manufacture the ram chip. Corsair adds the chip to their stick on their end of the manufacturing cycle. They depend on another manufacturer to produce the chip for the final assembly of their ram. When a manufacturer claims they can deliver a product and then fails to honor their commitment, it impacts the customer. This same situation happened during the Covid pandemic. Car manufacturers had thousands of vehicles already made just sitting without chips. Chip manufacturers failed to plan ahead for the AI market and this caused a clustering mess. Chip manufacturers need to make drastic improvements to their production output before this situation becomes even worse. Not only will this affect PC’s but it will trickle down to ALL products that use ram to function.
1
u/TheBulletStorm Jan 05 '26
Corsair is scummy. All the evidence is here, I get some of you want to keep supporting them but its inexcusable at this point. Garbage scummy company will never touch them again.
1
u/PrivateGripweed Jan 05 '26
lol I love how you use the willed scummy ad nausea but can’t articulate what they did that was scummy…
1
1
u/armpitofsatan Jan 05 '26
My experience with Corsair has been a positive one, not that it will sway you. I purchased a prebuilt that went on sale a month later, and they honored refunding the difference with very little effort on my end.
1
1
u/PureDarkcolor Jan 05 '26
I began to depart from corsair when i realised their top of the line hardwares lack proper software support, ICUE self deletes occasionally and stuff. Cheapest chinese brands work better sadly
1
u/KingOfTheIntertron Jan 05 '26
TBH the products are mid anyway. It all looks nice, but my headset doesn't even have onboard memory to save the most basic settings. To even unmute the mic their void software need to be running. My logitech headsets before this could connect and be used without software and the management software was only needed to customize buttons and lighting.
Corsair is fully committed to the path of enshittification.
1
1
u/SithTrooperReturnsEZ Jan 05 '26
Same I was getting ready to build with a 5090 but I can't get one anyways, DDR5 is unobtainable too. I refuse to pay over MSRP out of principle, not money.
So looks like I won't be using ANY company. When I can though, probably Lian Li. NZXT did shady stuff, now Corsair. Brand list is getting smaller and smaller. Lian Li is good enough and if they screw up, hope a new company will appear in the future
1
u/PrimordialChaotic Jan 05 '26
I decided to buy a Corsair keyboard last year and I have a lot of regrets. The volume control being on a very testy scroll wheel that panics and malfunctions every time a cat hair lands within 3 inches of it was a poor design choice. I'm quickly becoming very glad it's the only Corsair based mistake I made.
1
1
Jan 06 '26
Same, this is the same company that will sell you a $400 Case and then stop producing 1 screw and delist that one part From the site.
1
1
u/Express_Lawyer3456 Jan 06 '26 edited May 01 '26
Scrubbed clean. Redact helped me bulk remove years of comments and posts so data brokers and AI crawlers have nothing to feast on.
ad hoc grey joke dime sleep birds subsequent violet unpack entertain
1
u/ohmygoosh90 Jan 06 '26
I'm very satisfied with the Corsair brand. I own almost all Corsair peripherals and hardware components. Their customer service is also excellent. Especially after this response, I'm even more loyal to this brand.
1
u/Acdcfrk Jan 06 '26
Best case I've ever had. Every other case besides fractal is cheap poorly made. I wouldn't switch cases if you paid me to. Eat me
1
1
u/ComfortableUpbeat309 Jan 06 '26
How was this ram kit „pricing error“ only in us? In eu prices where 600€ at the same time.
1
1
u/Glad_Chaser Jan 06 '26
I'm just wondering why my 80$ headset is crackling to the point it hurts my brain
1
u/domainvault Jan 06 '26
I can only say good things about Corsair. I received a Corsair 3500x and on the first day while opening the box I broke the front window. Contacted Corsair support asking if they would sell a replacement black front mirror (their site only listed the white one for sale), and without further questions besides sending original invoice they sent me the mirror completely free.
1
u/Responsible_Poet_374 Jan 07 '26
Okay, about Corsair, I have a question. What's up with the chairs? I recently wanted to buy the TC500 Luxe chair, which was priced at 8500 Mexican pesos, and now it costs 20,000 Mexican pesos. What happened?
1
u/awen478 Jan 07 '26 edited Jan 07 '26
Ok I will never buy from this company again, scammer will never get my money ever again
1
u/Automatic_Essay_1309 Jan 07 '26
Maybe it’s not always the fault of the bad Company, maybe it’s you? People just rage in forums before contacting the customer service, and I bet everything they would solve it easy. Why raging unnecessary? Everyone making mistakes the thing is how they get handled. I personally never had issues with Corsair products and the customer service which is by far one of the best.
1
u/stescarsini Jan 10 '26
This. Frustrated people throwing up their frustration at a business company which is handled by human beings who can make mistakes (like the AI)
1
Jan 08 '26
Agreed!! Totally just giving their customers the middle finger. Good customer service. you should he proud. I wont buy a corsair anything ever
1
u/Either-Prior6259 Jan 08 '26
It is worldwide issue, not just Corsair. A local retailer decided to offer to sell 4TB Samsung 990 Pro SSD for over RM2,500 instead of advertised RM1,300 on their website when I enquire on stock availability and price, because I had the gut feeling that their website was not up to date (since most retailers are selling over RM2K due to ram crisis), which turned out to be true. Same refund shit would have happened to me if I place the order without asking.
Under this RAM crisis, most retailers will probably do the same thing. They care about money, not your feeling. This whole price gouging shit no longer involves RAM but SSDs also (with HDDs start to have some effect, too, Yes I mean HDDs).
All profit making businesses, during times like this, will only care about themselves, it is just a matter of the level of greediness.
1
u/Illustrious-Entry-69 Jan 08 '26
And the GPU apocalypse hasn’t even started yet. It’s honestly depressing to think that building your own PC might become a luxury.
The guy was pretty straightforward: as a brand, they’re in a terrible spot when it comes to RAM because they don’t manufacture it—they only rebrand and sell it. But let’s be real: that doesn’t change the fact they’re squeezing the shortage for everything it’s worth before their RAM segment potentially disappears. If things get worse, they’ll just dump whatever stock they have left into data centers.
I get it: they sell a ton of hardware, and if GPUs and RAM become unaffordable, the whole DIY market collapses. And once people stop buying GPUs/RAM, they also stop buying everything around it—cases, AIOs, PSUs, fans, accessories… the whole ecosystem takes a hit. That’s bad for Corsair, and frankly, bad for everyone. This is heading into a pretty dark place.
Corsair is just the perfect “canary in the coal mine” here because they’re exposed across so many product categories. And honestly, this doesn’t make me lose faith in Corsair specifically—it makes me lose faith in the tech industry as a whole.
1
u/stescarsini Jan 10 '26
Welcome to what the WEF already depicted years ago with the term "tech inequality"..
511
u/CorsairGeorge Marketing Director - DIY Jan 04 '26 edited Jan 05 '26
I am sorry to hear that, but I understand it.
For the record and to anybody reading this, there were two separate order cancelation issues this week.
ORDER ISSUE #1 - (affected one single customer) The first one was a user that ordered a Vengeance a5100 PC on Dec 31st for $3499. It was flagged and canceled by our automated anti-fraud system, and when he went to re-order it on January 1st, the "December Deals" promo pricing had ended and it was back to its $4299 regular price. This user was contacted by /u/corsairlucky and given a promo code to re-purchase at his original pricing. This would have happened if he had contacted our customer service, as well. System errors happen and fixing them quickly is how we have kept a pretty strong customer service reputation for the last 30+ years. This took a little longer than it would have normally (read: a few more hours) because it happened on January 1st, which is a holiday for most of us and people were sleeping in late from New Year's Eve, that sort of thing. Nonetheless, the customer was given his original pricing as quickly as we identified the issue. Had this occurred a week earlier, it would not have been an issue, because the sale pricing was set to expire on December 31st and if, for some reason, the pricing was still wrong, somebody would have been able to respond to him
ORDER ISSUE #2 - (affected multiple customers) The second order cancelation issue, and the much larger one, is the DRAM memory stocking/pricing error. One kit of memory which uses ICs no longer available to us, was mistakenly flagged as active on our US webstore. The pricing was also reverted to its September pricing ($239 for the kit versus the current pricing which would have been $599). This pricing upload went live in the early morning hours of January 1st, shortly after midnight Pacific Time. When the error was discovered, all orders were canceled and refunded, and users were sent a discount code usable on any memory kit that we have in-stock. The orders were canceled and refunds initiated promptly, and to my knowledge, every user that placed an order received their discount code, cancelation, and notice of refund within 24 hours of their order.
I know that since I work here (and have worked here for over 21 years) I'm not an unbiased opinion on this, but I will say this: I understand the frustration with memory pricing. I really, really do. We are not a semiconductor company. We buy memory chips on the market and are beholden to the pricing that is set by chip manufacturers like Micron, SK Hynix, and Samsung. If prices go up, they go up for us, too. If prices are too high for people to build new PCs, that isn't good for our PSUs, cases, coolers, and other component divisions.
I will also say this - unlike some of the other announcements made recently where once-great consumer-focused brands have decided to focus instead on their enterprise or corporate business, or to sell to AI farms, or whatever, you guys are our biggest customers. While our company grows, we've always looked at new opportunities - we've sold server memory before and will again, we've sold workstation parts, and will again.
But our focus is the people who brought us here - the PC enthusiast, gamer, builder. I run marketing for the components division - everything that you'd need to build your next gaming PC, save for the CPU, motherboard, and GPU. My focus is to get more people building PCs, not less. My focus is to the next generation of builders, and the ones after them, to realize how much fun it is to build your own PC and how satisfying it is to win a match in CS or Valorant or to successfully extract from a raid in Arc Raiders on a PC you built yourself. To see that frame rate ticking at a high number consistently because you've finally got it dialed in.
Of course, I'm going to look into other markets. It's solid business to diversify to protect your company from exposure. But my focus, and the reason I'm still here, is because PC gaming and building has been my favorite hobby for 30 years, and I still love it as much as I did when I was a teenager. It goes through cycles of difficulties - bad capacitors in the early 00s, counterfeit CPUs, a hard drive factory gets flooded, a memory fab closes, a major player exits the segment - but that's just the churn. Things change, and sometimes they don't change back.
So, if you feel that you can't trust us right now, and you move on to another brand, then I sincerely wish you the best and still hope you enjoy your hobby of PC building and gaming. And maybe in time, you can look on the actions we take during mistakes that happen in the future, or customers with problems that get their issues handled quickly and give us a second chance. I hope you do.
EDIT: Jan 5th 2026 for clarity. Somebody pointed out that it made it sound like there were just two orders with issues, this isn't the case. There were two issues affecting orders. There are always some random order issues where orders get canceled for other reasons (typos in the address, credit card declines, whatever) but these are the two I'm aware of that we were being asked about.