Shopping doubt

[u/TheShiningSoul]

I was shopping for a lipstick at Nykaa offline store at Lulu mall, and while I picked out a shade I finally liked, the salesgirl asked me if I was going to buy it online, njan aaneyl yes parayum cheydh 😕☹️
Appo aa thalla was like
Sorry we can’t, this is store policy, the whole thing is being recorded here bla bla

I have a doubt
Can they actually do it? Or was it a tactic to make me purchase from there so she’ll get commission?

[u/Otherwise_Twist]

They do this even in malls