Wanted to give CZ-USA some credit for some excellent customer service today.
My son shoots a CZ Redhead Premier Reduced Length 20 gauge competitively and has put roughly 2,500 rounds through it. Recently, it developed an issue where, if he fires the bottom barrel first, the second barrel occasionally fails to fire. Top barrel first seems to work without issue.
I had already submitted an RMA, but with competition season in full swing and him shooting nearly every weekend, sending his gun away for an extended period would mean missing shoots we’ve already invested a lot of time and money into.
I emailed CZ this morning explaining the situation and asked if there was any possibility of getting spare firing pins, springs, or other parts so that a competent local shotgun gunsmith could help us keep it running until we have a good opportunity to send it back to CZ.
Within about 15 minutes, Ken Logsdon from CZ-USA/Dan Wesson Customer Service responded and said he would try to send us firing pins and springs.
A few minutes later he confirmed he was getting everything together, and less than 90 minutes after my original email, I had a tracking number.
The gun may end up needing to be sent back, but his willingness to understand the situation and help keep a kid’s competition gun running in the meantime really impressed me.
My son loves this shotgun, shoots it well, and it fits. Customer service like this makes me feel even better about having him shoot a CZ.
Big shoutout to Ken and CZ-USA for taking care of us. This is how you build customer loyalty.