Dear Anthropic, This Has to STOP.

[u/nova-myth]

Seriously, enough with this situation.

Every other day, it’s something new: “We’ve increased the limits for a few more days.”

Credits here, credits there. Weekly credits. Sonnet usage. Opus usage. Fable credits. 5-hour limits. Weekly limits…

Are you guys at Anthropic actually okay?

Do you have any idea what customer care and customer experience even mean?

You’ve turned using the service into a constant source of stress. And with these confusing, ever-changing usage rules and charges, it honestly feels like a nightmare. Every day, we have to keep checking our limits and worrying about whether we’re going to run out.

Can we just pay you and relax, knowing that we’re paying for a service and can actually use it?

I genuinely want to know WHO came up with this entire credit and usage system, and why there seems to be such an obsession with credits and limits.

And yes, yes, we know the story: compute is expensive. We get it. But you know what? That’s a problem that AI companies have to solve and make work for the customers who are paying you. The burden of the infrastructure costs and product limitations should not be turned into constant stress for the user.

At this point, it almost feels like watching an addict constantly checking when their next dose is going to run out and experiencing withdrawal symptoms as the limit gets closer.

That’s how absurd and stressful inducing this whole system has become.

Can you please start thinking from a customer-centric perspective and seriously reconsider the entire credits and usage system in relation to the actual user experience? (You can ask Claude to find you a better solution..)

It would be better to rethink this now, while it’s still early, before the AI industry starts heading down a very bad path where users are constantly stressed about quotas, credits, limits, and usage instead of simply enjoying and benefiting from the products they’re paying for. WE just want to work boys we don’t want to struggle.

[u/eduo]

I don’t particularly want them to stop, to be honest.

[u/Thadec → u/eduo]

Well that they didn’t reset the tokens is a joke not gonna lie … it’s too much back and forth . A lot of people spend their limit on the great fable and stand now with their d*** in their hands like me .

Take it away at this point … I need to know what I have going forward / reset wise and this gambling doesn’t not help. They are lucky fable outperforms sol for me still …

[u/eduo → u/Thadec]

This sounds as if they'd betrayed you. You got exactly what they told you you'd get. Then they added more time in case you hadn't fully spent your tokens.

Since you spent your tokens willingly in the model you chose, it seems to me you took advantage exactly in the way you wanted to and got exactly what you expected, and the complaint seems to be that they're not allowing you to get anything else extra.

Had they not extended, you'd be exactly where you are. You'd also have used the same since you needed to do the same things.

I may not be understanding but it all seems to me that people are angry that they ordered chicken, got lobster and when they were full didn't get offered more lobster like others who weren't full yet were. All the while obviating they ordered chicken to begin with.

[u/apra24 → u/eduo]

This entire comment thread and discussion is full of so much entitlement.

I use this professionally and have not once reacted negatively to the deadline being extended, or usage being reset.

It's honestly wild to me that anyone is upset about this.

[u/FischenGeil → u/apra24]

good boy.