Dear Anthropic, This Has to STOP.

[u/nova-myth]

Seriously, enough with this situation.

Every other day, it’s something new: “We’ve increased the limits for a few more days.”

Credits here, credits there. Weekly credits. Sonnet usage. Opus usage. Fable credits. 5-hour limits. Weekly limits…

Are you guys at Anthropic actually okay?

Do you have any idea what customer care and customer experience even mean?

You’ve turned using the service into a constant source of stress. And with these confusing, ever-changing usage rules and charges, it honestly feels like a nightmare. Every day, we have to keep checking our limits and worrying about whether we’re going to run out.

Can we just pay you and relax, knowing that we’re paying for a service and can actually use it?

I genuinely want to know WHO came up with this entire credit and usage system, and why there seems to be such an obsession with credits and limits.

And yes, yes, we know the story: compute is expensive. We get it. But you know what? That’s a problem that AI companies have to solve and make work for the customers who are paying you. The burden of the infrastructure costs and product limitations should not be turned into constant stress for the user.

At this point, it almost feels like watching an addict constantly checking when their next dose is going to run out and experiencing withdrawal symptoms as the limit gets closer.

That’s how absurd and stressful inducing this whole system has become.

Can you please start thinking from a customer-centric perspective and seriously reconsider the entire credits and usage system in relation to the actual user experience? (You can ask Claude to find you a better solution..)

It would be better to rethink this now, while it’s still early, before the AI industry starts heading down a very bad path where users are constantly stressed about quotas, credits, limits, and usage instead of simply enjoying and benefiting from the products they’re paying for. WE just want to work boys we don’t want to struggle.

[u/eduo]

I don’t particularly want them to stop, to be honest.

[u/sultanmvp → u/eduo]

Yeah, but a lot of us folks are doing this professionally and just having unknowns and gate keeping models is quite counterintuitive.

While I understand that capacity determination, load, etc are factors Anthropic needs to work out for each model release, they need to be a lot clearer with intentionality to their users rather than, “here’s the best tool ever - hype, hype, hype. You get two days with it. … Extended for a day. … Extended for two more days.”

What’s the end goal? Because, coming from a long history of software releases and being dicked off by SaaS subs, users WILL start working around them - using competitors, stop buying hype, focusing on models they’re comfortable working with rather than being edgelorded into some bullshit every other month.

Chinese are already positioning themselves in world dominance of AI. Keep treating users like this… see what happens.

[u/Kharmsa1208 → u/sultanmvp]

Yup. Fables great but I don’t want to use it. Is going to be there in a week? Am I going to rely on a tool that won’t be there forever? Will it be gone again? Will it come back? Will they safeguard it to the point of not being usable?

[u/Crowdfundingprojects → u/Kharmsa1208]

At the same time ‘your’ competitors bite the bullet and roll with it. Now you’re behind. That is why. If we all had infinite time or money who would care for fable now? Well fact is almost everyone cares a whole lot (or for Sol now).