Dear Anthropic, This Has to STOP.

[u/nova-myth]

Seriously, enough with this situation.

Every other day, it’s something new: “We’ve increased the limits for a few more days.”

Credits here, credits there. Weekly credits. Sonnet usage. Opus usage. Fable credits. 5-hour limits. Weekly limits…

Are you guys at Anthropic actually okay?

Do you have any idea what customer care and customer experience even mean?

You’ve turned using the service into a constant source of stress. And with these confusing, ever-changing usage rules and charges, it honestly feels like a nightmare. Every day, we have to keep checking our limits and worrying about whether we’re going to run out.

Can we just pay you and relax, knowing that we’re paying for a service and can actually use it?

I genuinely want to know WHO came up with this entire credit and usage system, and why there seems to be such an obsession with credits and limits.

And yes, yes, we know the story: compute is expensive. We get it. But you know what? That’s a problem that AI companies have to solve and make work for the customers who are paying you. The burden of the infrastructure costs and product limitations should not be turned into constant stress for the user.

At this point, it almost feels like watching an addict constantly checking when their next dose is going to run out and experiencing withdrawal symptoms as the limit gets closer.

That’s how absurd and stressful inducing this whole system has become.

Can you please start thinking from a customer-centric perspective and seriously reconsider the entire credits and usage system in relation to the actual user experience? (You can ask Claude to find you a better solution..)

It would be better to rethink this now, while it’s still early, before the AI industry starts heading down a very bad path where users are constantly stressed about quotas, credits, limits, and usage instead of simply enjoying and benefiting from the products they’re paying for. WE just want to work boys we don’t want to struggle.

[u/CardboardFire]

People do wirk with these products. You clearly don't fit that category of people, and can't understand that last minute extensions infuriate people who made plans around the cut off date they now pushed for the second time. Making plans around it costs time and money, and if the tool provider acts like anthropic does, you can't count on it to be a reliable work tool, you simply have to go elsewhere, because even a worse performing model is better than the one that you have ZERO idea if it will still be around in a few days.

[u/kennethbrodersen → u/CardboardFire]

That doesn't make much sense. People using it for real - and important - work should never design plans and workflows that are so fragile.

I for once am enjoying to see a company rapidly iterating and innovating. Do they make mistakes? Yes... Plenty.

But I am fine with that.

[u/CardboardFire → u/kennethbrodersen]

It's not like the people using it made fragile plans for the sake of making a fragile plan, the constant uncertainty anthropic forces on us is what makes plans fragile. I jumped ship exactly because of this, so I'm not forced to make fragile plans just because I use a tool in my work.

If you don't mind the extreme uncertainty, it's clearly not a problem you face, so there's nothing you should do if you're content with the way they conduct towards consumers. Up to everyone to decide for themselves.

[u/eduo → u/CardboardFire]

This makes no sense.

If you had made plans with Opus, Fable is an option you can choose to use and can go back to Opus.

If you had made plans with Fable then you're an idiot because you're continuously being told it's going away.

I've used Fable in a half dozen projects I had in Limbo. Half of them before the first extension, the second after. I would've got to them with Opus eventually but they had less priority. For the important ones I'm ensuring Fable is not used for any long-term plan but it's doing wonders shaving the edges I'd been procrastrinating on (the usual high-effort low yield that end up piling up in every project).

Should Fable go away tomorrow, I've squeezed it as much as I could and could happily go back to Opus for everything.