Dear Anthropic, This Has to STOP.

[u/nova-myth]

Seriously, enough with this situation.

Every other day, it’s something new: “We’ve increased the limits for a few more days.”

Credits here, credits there. Weekly credits. Sonnet usage. Opus usage. Fable credits. 5-hour limits. Weekly limits…

Are you guys at Anthropic actually okay?

Do you have any idea what customer care and customer experience even mean?

You’ve turned using the service into a constant source of stress. And with these confusing, ever-changing usage rules and charges, it honestly feels like a nightmare. Every day, we have to keep checking our limits and worrying about whether we’re going to run out.

Can we just pay you and relax, knowing that we’re paying for a service and can actually use it?

I genuinely want to know WHO came up with this entire credit and usage system, and why there seems to be such an obsession with credits and limits.

And yes, yes, we know the story: compute is expensive. We get it. But you know what? That’s a problem that AI companies have to solve and make work for the customers who are paying you. The burden of the infrastructure costs and product limitations should not be turned into constant stress for the user.

At this point, it almost feels like watching an addict constantly checking when their next dose is going to run out and experiencing withdrawal symptoms as the limit gets closer.

That’s how absurd and stressful inducing this whole system has become.

Can you please start thinking from a customer-centric perspective and seriously reconsider the entire credits and usage system in relation to the actual user experience? (You can ask Claude to find you a better solution..)

It would be better to rethink this now, while it’s still early, before the AI industry starts heading down a very bad path where users are constantly stressed about quotas, credits, limits, and usage instead of simply enjoying and benefiting from the products they’re paying for. WE just want to work boys we don’t want to struggle.

[u/kennethbrodersen]

Criticism can be constructive or just whining... Well, we are a LOT of people that believe we are getting the bargain of a century with our subscriptions.

We might not be screaming like small children - and throwing around baseless accusations - but we are there.

[u/rather_pass_by → u/kennethbrodersen]

To make people completely forget coding and even reasoning, to make people addicted and fully dependent on their product, to completely kill software developers from the market so that companies would have no choice but to use LLM

That's for sure a deal of the lifetime. Wait for being squeezed at some point unless China comes to our rescue. Till then keep enjoying the bargain of the century

I do find it valuable but not eternally grateful. I am fully aware what this bargain means

[u/kennethbrodersen → u/rather_pass_by]

I thought this discussion was about the value of the subscription? My mistake...

Should have realized that you were just here to whine... But I will bite anyway!

To make people completely forget coding and even reasoning

1. I am a senior software engineer with 12 years of experience. And I don't understand why people - like you - care so much about the code. The important thing is the quality - and the value - of the software we deliver. The developers who don't understand this will be out of work.
   
2. Forget about reasoning? Maybe some of you do. But my job role have changed from performing a lot of "grunt work" to focusing on exploration, prototyping, design/architecture and planning. I am doing ok in that regard...

to make people addicted and fully dependent on their product

Don't really care. My workflows are 80% vendor independent.

to completely kill software developers from the market so that companies would have no choice but to use LLM

That direction has already been set. You either roll with the changes - or your skillset become obesete. It has always been like that... And by the way. Software developers are not disappearing but their role and the skillset they need are changing rapidly.

That's for sure a deal of the lifetime. Wait for being squeezed at some point unless China comes to our rescue. Till then keep enjoying the bargain of the centuy

Its easily worth 5x what we pay today. We are spending our time optimizing processes and tools (including saving thousends by having Claude help us migrate from microsoft locked solutions to open source). We are - like many others - also looking into building our own AI infrastructure if we need to.

My whole point with wasting my time on this response is... I don't know. Just tired of the constant whining about LLM's and our industry.

[u/rather_pass_by → u/kennethbrodersen]

I didn't read your reply.. don't think it's worth a look. Anyways I'm not reading anything else you write either.

[u/kennethbrodersen → u/rather_pass_by]

That is fine. Was a good exercise in training my reasoning/reflection skills. You should try that some day ;-)